Clk 12r

Posting Title- CLK 12R - Client Service Representative - Closing date extended- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Richmond, BC V7C 4M9 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 2/4/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry of Labour- Ministry Branch / Division- Employers' Advisers Office- Job SummaryThe Employers’ Advisers Office (EAO) is established by section 352 of the Workers Compensation Act (the “Act”) to provide expert advice, assistance, representation, and educational services to employers with respect to Workers’ Compensation matters. The EAO is independent of the Workers’ Compensation Board of BC (“Work Safe BC” or the “Board”) and is situated within the Ministry of Labour.

As a key member of the Employers’ Advisers office the Client Services Representative (CSR) provides information, initial service intake determination and subsequent file creation and assignment with respect to the mandate and services provided by the Employers’ Advisers Office under the Workers’ Compensation Act. This role provides information about an employer’s rights and options and assists Advisers in managing information requirements and documentation for client files. This role reviews and analyzes employer enquiries and requests to determine if they can be resolved within the context of the Workers’ Compensation Act and Regulation. The CSR is a key support to staff and program management and coordinates/provides office administration functions, filing and records management, facilities, and asset management, purchasing and asset disposal. The CSR is also expected to play a key role in a program area activity such as surveying, marketing, business process improvement and development, systems development/maintenance, internet/ web media projects and assignments as requested.

**Job Requirements**:
Grade 12 graduation or equivalent along with a minimum of two (2) years of related work experience. Various combinations of post-secondary education and *related work experience may also be considered.- Related work experience may include:

- Experience performing clerical duties such as answering telephones, processing, and distributing mail, performing data entry, and maintaining case files.Preference may be given to:

- Applicants with specific experience in the Worker’s Compensation System, injury management or occupational health and safety. Applicants who have experience speaking and are fluent in a second language.**About this Position**:
Amendment January 22: Posting closing date extended to February 4.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

**How to Apply**:
**Cover Letter: NO - **Please do not submit a cover letter as it will not be reviewed.

**Resume: YES - **Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES - **You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Administrative Services