Department Manager

1 week ago

North York, Canada Mountain Equipment Company Full time

**MEC Overview**

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures - and as a store Advisor, you’ll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you. Join us

**THE PERKS**
- Work-life flexibility
- Variable annual incentive plan
- Generous annual vacation allotment
- Paid Care time (Wellness/sick)
- Maternity and Parental leave top-up
- Staff Discount and amazing deals straight from vendors
- Top-notch benefit plan
- Retirement Plan, matched contributions up to 6%
- Paid days to pursue outdoor activities and/or volunteer in your community
- Free staff gear rental program
- Access to a learning platform and educational assistance support
- Career development opportunities
- Field experience days, team away days and much, much more

**Why YOU?**

If you like working with an inclusive, hands-on, collaborative team, who connect people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place if you’re always learning and trying new things, like bouldering, yoga or trail running

You are good natured and have a welcoming vibe. You’re outgoing and genuinely like helping people. You’re stoked about being active outside. You have flexibility to work a variety of shifts from Sunday to Saturday. Bonus points if you have retail or customer service experience.

**The HOW**

You connect with members and staff by sharing your passion for an active lifestyle. You provide coaching and mentorship to MEC teams to ensure we’re aligned, reaching toward the same goals. You support and empower staff to enable them to deliver great member service.

**The WHAT**

Everyone strives to deliver an experience that feels uniquely MEC. Our Department Managers focus on these four key areas.
- **_ Hard skills: _**Extensive experience in retail sales, store operations and in driving results. Experience in growing market share. A talent for succession planning and people management.
- **_ Recruit, train and develop: _**You love recruiting people who naturally bring it. You ensure staff are properly trained in procedures and processes. You help coach staff, working shoulder to shoulder on the job. You live the values in everything you do and model you what “great” looks like. You learn from your Store Manager how to be creative in motivating the team to deliver a uniquely MEC place to shop.
- **_ Leadership: _**You are creative in how you motivate your team to deliver exceptional service. You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbor. You’re willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale.
- **_ Praise and Care: _**You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can.

**What great looks like**

You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events.

**Qualifications**
- Min. 1 year of experience in a similar role in a retail setting.
- Demonstrated skills in managing ambiguity, effective communication, managing conflict, and driving results in a retail setting.
- Open availability 7 days a week.
- Well organized and strong in multi-tasking
- Basic knowledge of MS Office (Word, Excel).
- Must be able to sit and stand for extended periods of time.
- Ability to lift up to 40 pounds from floor to a waist.
- Comfortable climbing ladders

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