French Incident Reporting Center Operator
4 hours ago
Overview:
We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more We also offer company paid uniforms and part-time and flexible schedules
**Job Description**:
Allied Universal is seeking** Professional Security Guards** in Canada**.**
Nous sommes les leaders en service de sécurité en Amérique du Nord, avec plus de 300 000 employés exceptionnels. Chez Allied Universal, nous sommes fiers d’encourager une culture de promotion interne. Nombreux sont les individus qui ont commencé leur carrière en tant qu’agents de sécurité et qui font désormais partie de notre équipe de direction. Nous offrons un régime d’assurances exceptionnel, soit une assurance pour les soins médicaux, dentaires et de la vue, une assurance-vie, des programmes d’aide aux employés, ainsi que plusieurs autres avantages pour nos employés à temps plein.
Si vous êtes passionné, motivé et que vous recherchez un travail intéressant, de nouveaux défis et des opportunités d’apprentissage continu, nous souhaitons que vous rejoigniez notre équipe.
**Poste**
**: Opérateur de centre de signalement des incidents bilingue (français/anglais)
**Salaire**
**: Taux horaire (25 $ ) + prime de 500 $ à la fin de la période d’essai
**Statut d**
**u poste***: Temps plein
**Heures de travail**
**: Quarts de travail continentaux avec un (1) mois 06:00 -18:00 et un (1) mois 18:00 -06:00
**Lieu**
**: Mississauga (Eglinton/Dixie)
**Avantages**
**:
- Formation rémunérée
- Programme de perfectionnement à l’intention des employés
- Employé du mois
- Événements mensuels
- Régime d’assurances
- Cafétéria locale
- Possibilités de croissance
**Les responsabilités comprennent**
**:
- Recevoir, trier et escalader les appels entrants et les courriels de nos clients, des forces de l’ordre et des vendeurs.
- Utiliser diverses interfaces de communication informatisées et l’équipement associé pour recevoir, évaluer et rapporter les renseignements.
- Répartir le personnel adéquat, y compris les professionnels de la sécurité, les forces de l’ordre et les fournisseurs, en fonction de la nature de l’événement.
- Catégoriser et prioriser divers types d’appels et de courriels.
- Assurer, conformément au protocole, la surveillance des alarmes par le biais du contrôle d’accès ou d’un affichage vidéo automatique en cas d’intrusion, de vol ou de contrainte.
- Fournir un contrôle d’accès avec affichage vidéo automatique avec communications vocales
- Gérer les problèmes et les incidents qui sont potentiellement sensibles, confidentiels ou qui peuvent mettre des personnes en danger
- Effectuer une surveillance active de divers systèmes de sécurité, y compris les systèmes de surveillance vidéo et de contrôle d’accès.
- Collecter des informations et des données, rédiger et fournir des rapports, maintenir des communications efficaces avec toutes sortes de parties prenantes
- Faire preuve de professionnalisme, de maturité et de tact pour la gestion des incidents.
- Effectuer la saisie des données de manière rapide, précise et inclusive.
- Signaler immédiatement les incidents au superviseur en cas d’incapacité à gérer la situation à son propre niveau.
- Fournir du soutien en cas d’incidents conformément aux documents ou aux instructions du superviseur ou d’autres personnes autorisées.
- Informer le superviseur des incidents urgents, des incidents liés à la sécurité des personnes, etc., de manière opportune afin de s’assurer que le triage approprié est effectué et que les mesures adéquates sont prises.
- Respecter et toujours promouvoir les politiques et procédures d’Allied Universal
- Participer aux réunions départementales selon les besoins
- Communiquer des préoccupations, des axes d’amélioration des processus ou d’autres possibilités d’amélioration
- S’acquitter d’autres tâches au besoin.
**Compétences/**
**c**
**onnaissances/**
**q**
**ualifications**
**:
- Diplôme universitaire et/ou collégial pertinent
- Diplôme universitaire et/ou collégial pertinent
- Au moins deux ans d’expérience professionnelle, de préférence dans le secteur de la sécurité ou des services de protection.
- Expérience dans un centre d’appels, un centre de répartition ou un centre d’intervention en cas d’urgence requise.
- Maîtrise de MS
- Connaissance des systèmes CCTV, des systèmes de contrôle d’accès, de la surveillance des alarmes, des systèmes de sécurité biométriques et des autres dispositifs et capteurs liés à la sécur
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