Assistant Concessions and Front of House Coordinator

2 weeks ago

Vancouver, Canada Chan Centre Full time

**Position Function**

**50% Concession, 50% FOH**

To assist with the coordination of all aspects of the Bar and Concessions for the Chan Centre.
Supervises the Front of House Event Staff for show related and concession duties on selected events.

**Organizational Status**
Reports to the Manager, Ticketing and Front of House as well as the Events and Front of House Coordinator.

Although this is a part-time position, there will be times that full-time hours will be required, including evenings and weekends. Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.

**Work Performed**
The Assistant Concessions and Assistant Front of House Coordinator will, on rotation also work a standard FOH and bar positions.

**Concessions Duties - 50%**
Assists with training, motivating, supervising Bar and Concession staff in conjunction with the Events and Front of House Coordinator and Manager, Ticketing and Front of House.
Updating, implementing and maintenance of Bar and Concessions’ stock inventory, sales database and investigates variances.
Printing of concessions invoices from host bar events.
Tracks variances from each bartender in each event.
Creating and distributing nightly bar sales reports
Prepares monthly concessions summary reports.
Creating and distributing Host Bar Event invoices to appropriate staff
Creating and updating concessions manuals.
Updates bar database when new products are brought in.
Works with the Front of House Coordinator forecasting future needs of Bars and Concessions’ products and supplies, and ordering accordingly
Tracking Bar spillage and shrinkage for daily reports and weekly budget reports
Communicates with bar staff about new products and procedures.
Occasionally collects and does laundry (table cloths, cleaning rags).
Assists the Front of House Coordinator with the “Serving it Right Certification” of each Bartender and Bar Captain.
Works with the Front of House Coordinator to ensure standards set out by the Liquor Licensing Board and the Vancouver Board of Health as well as setting and maintaining the highest standards set out by the Chan Centre are met.
Ensuring security of building and safety of performers, staff and patrons including lock up of building at the end of the evening when required.
Reports any necessary building repairs to the Front of House Coordinators or the Production Clerk.
Performs other related duties as required.

**Front of House Duties - 50%**
Performs data entry on the computerized operations records including scheduling, staff contact lists, event listings, and availability sheets.
Assist with creation and distribution of show reports.
Supports Front of House Coordinator by administrating the scheduling of their respective staff. Tracks responses from staff confirming or declining shifts.
Ensuring effective implementation of Bar and Concessions services to the general public and all patrons attending performances and activities at the Chan Centre.
Maintaining standards set out by the Liquor Licensing Board and the Vancouver Board of Health as well as setting and maintaining the highest standards set out by the Chan Centre.
Supervises FOH cash handling on nights that he/she is assigned to work.
Works with Front of House Coordinator(s) and Manager, Ticket Supervisor(s), Ticketing staff, Production Manager, Stage Technicians and clients to ensure that performances and events run smoothly and on time, including the handling of any patron problems or concerns.
Supervises the entry of latecomer to all events.
Oversees and ensures that negotiated customer requirements are met at each performance or event including receptions, ceremonies, meetings and plenaries.
Helping to ensure security of the building and safety of staff and patrons including lock up of building at the end of the evening when required
Writes the Front of House show report for the event he/she is supervising.
Reports any necessary building repairs via the Front of House Show report, to the appropriate parties or the Associate Managing Director in the Department of Facilities and Operations
Provides leadership to contribute to a friendly and positive environment in Guest Services.
Acts as Fire Safety Director on nights that he/she is assigned to work.
Ensure that all details are met to the satisfaction of the client and to the high standards of the Chan
Performs other related duties as required

**Consequence of Error/Judgement**
Tasks are clearly defined and usually arranged by the person or people overseeing this position. Most problems are referred to supervisor. Poor interpersonal skills would impact on Chan Centre’s clients and patrons and result in poor staff relations. Lack of excellent customer service, providing incorrect information and/or errors in production data entry would have a negative impact on the Chan Centre for

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