Hotel Manager

The family-owned and operated The Cedars Inn & Conference Centre provides guests with a boutique home away from home ambiance in Sunshine Coast, BC.

We are currently looking for a Front Desk Supervisor/Manager to join our team on a full-time basis, to start immediately.

The Front Desk Supervisor/Manager is responsible for helping to create and maintain a positive work environment, while maximizing hotel revenues and maintaining good working relationships with clients, guests and staff from all departments, as well as to ensure that our safety & security measures are met.

**JOB DUTIES DESCRIPTION**:

- Control the activities of the Front Office, Reservations, Guest Activities, and ensure policies and procedures are followed;
- Ensure that all personnel are kept well informed of department objectives and policies;
- Supervise front office duties as specified by the company;
- Assist with checking guests in and out of the Hotel;
- Answer various questions from guests and acts as hotel ambassador when necessary;
- Help generate bills, collect payments and make changes for guests.
- Complete welcome calls;
- Maintain a clean and tidy front desk area;
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization;
- Provide information to staff and/or clients about special activities;
- Check cleanliness of lobby and public areas, lights and as well as ensuring front office staff are following proper and orderly appearance and behavior;
- Follow all required COVID-19 safety protocols, and ensure front office staff are also following protocols;
- Other duties as assigned.

**PREFERRED SKILLS**:

- Previous hotel experience, specifically in the Rooms Division Department;
- The ability to develop relationships with clients, return guests, group contacts, local companies, chamber of commerce, sports teams, & BC Ferries.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation;
- Demonstration of supervisor skills; good judgment and common sense;
- Computer literacy; Knowledge of any PMS, OTA extranets as well as basic knowledge of Microsoft Office is strongly preferred;
- Well organized with strong time management skills;
- Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;
- Superior written and oral communication skills;
- Minimum of two years of experience in similar position;
- Graduate in a bachelor degree and/or diploma in hospitality or other related field is an asset;
- Reports to Head Office for assistance.

**Flexible schedule**:Must be able to work evenings, weekends and holidays as required.

**Must be legally entitled to work in Canada**, and must reside in Gibsons or Sunshine Coast Area,

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Gibsons, BC V0N 1V8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-06-30
Expected start date: 2023-07-01