Returns & Exchanges Co-worker

2 months ago


Coquitlam, Canada IKEA Full time

**Job ID**: 256917

**Date posted**: 05/09/2024

**Why we will love you**
- You love challengesYou seek them to solve them (not to create them, though)
- You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
- You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
- Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
- You are a total people-person and can strike up a conversation easily
- You are quite comfortable with computers and are generally technology-savvy
- You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

**A day in your life with us**
- Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
- Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
- Maintaining an ongoing awareness of daily and weekly service/delivery targets
- Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
- Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
- Assist team members with additional duties, as required

**Together as a Team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**Why you will love us**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $21.17and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker


  • Warehouse Worker

    5 months ago


    Port Coquitlam, Canada Lordco Parts Ltd. Full time

    **Position: Warehouse Worker - Return Department (FT)** **Location**: Port Coquitlam, BC** **_ Are you a driven, hardworking individual with an interest in automotive?_** **Why work for Lordco?** Our employees are our family, and we want to make sure they are taken care of. Whether you work full-time or part-time, we support the health and well-being of...

  • Warehouse Worker

    5 months ago


    Port Coquitlam, Canada Lordco Parts Ltd. Full time

    **Position: Warehouse Worker - Return Department (FT)** **Location**: Port Coquitlam, BC** **_ Are you a driven, hardworking individual with an interest in automotive?_** **Why work for Lordco?** Our employees are our family, and we want to make sure they are taken care of. Whether you work full-time or part-time, we support the health and well-being of...

  • Warehouse Worker

    5 months ago


    Port Coquitlam, Canada Lordco Parts Ltd. Full time

    **Position: Warehouse Worker - Returns Department (FT)** **Location**: Port Coquitlam, BC** **_ Are you a driven, hardworking individual with an interest in automotive?_** **We got you covered!** Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are...

  • Warehouse Worker

    5 months ago


    Port Coquitlam, Canada Lordco Parts Ltd. Full time

    **Position: Warehouse Worker - Returns Department (FT)** **Location**: Port Coquitlam, BC** **_ Are you a driven, hardworking individual with an interest in automotive?_** **We got you covered!** Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are...

  • Warehouse Worker

    3 months ago


    Port Coquitlam, Canada Lordco Auto Parts Full time

    **Position: Warehouse Worker - Returns Department (FT)** **Location**: Port Coquitlam, BC** **_ Are you a driven, hardworking individual with an interest in automotive?_** **We got you covered!** Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are...


  • Coquitlam, British Columbia, Canada B.C. LTD. Full time

    Job Title: Gas Station SupervisorB.C. LTD. is seeking a highly skilled Gas Station Supervisor to join our team. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operations of our gas station.Key Responsibilities:Assign Sales Workers to Duties: Effectively manage and assign tasks to sales workers to...


  • Coquitlam, British Columbia, Canada B.C. LTD. Full time

    Job Title: Gas Station SupervisorB.C. LTD. is seeking a highly skilled Gas Station Supervisor to join our team. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operations of our gas station.Key Responsibilities:Assign Sales Workers to Duties: Effectively manage and assign tasks to sales workers to...


  • Port Coquitlam, Canada CPKC Full time

    **PURPOSE OF THE POSITION**: The Disability Management (DM) team facilitates and brokers the return to work of ill, injured, or disabled employees as efficiently as possible through collaboration with Management, Claims representative, Health Services, Human Resources, Labor Relations, Benefits, Insurance Carriers, Unions, and required stakeholders while...


  • Coquitlam, British Columbia, Canada B.C. LTD. Full time

    Job Title: Gas Station SupervisorB.C. LTD. is seeking a highly skilled Gas Station Supervisor to join our team. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operations of our gas station.Key Responsibilities:Assign Sales Workers to Duties: Effectively manage and assign tasks to sales workers to...


  • Coquitlam, British Columbia, Canada B.C. LTD. Full time

    Job Title: Gas Station SupervisorB.C. LTD. is seeking a highly skilled Gas Station Supervisor to join our team. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operations of our gas station.Key Responsibilities:Assign Sales Workers to Duties: Effectively manage and assign tasks to sales workers to...


  • Coquitlam, Canada Treehouse Toys Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Retail business **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize payments by cheque - Order merchandise - Authorize return of merchandise - Establish work schedules - Resolve...

  • Sales Supervisor

    5 months ago


    Coquitlam, Canada Seventy Five Lube Services Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Order merchandise - Authorize return of merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Organize and maintain inventory -...

  • Sales Supervisor

    5 months ago


    Coquitlam, Canada NAMDAEMOON OPTICAL Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Order merchandise - Authorize return of merchandise - Establish work schedules - Organize and maintain inventory - Resolve problems that arise, such as customer complaints and supply shortages - Supervise and co-ordinate activities of workers - Train...


  • Coquitlam, British Columbia, Canada Quark Consulting Group Ltd. Full time

    Job Summary: We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Quark Consulting Group Ltd. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of sales staff, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Supervise and...


  • Coquitlam, Canada Quark Consulting Group Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize return of merchandise - Establish work schedules - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Resolve...


  • Coquitlam, Canada Quark Consulting Group Ltd. dba Shell Gas Station Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize return of merchandise - Establish work schedules - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Resolve...


  • Coquitlam, Canada Kachvi Crystals Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train - or equivalent experience **Tasks**: - Supervise staff (apprentices, stages hands, design team, etc.) - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize return of merchandise - Establish work schedules - Sell merchandise - Prepare...

  • Sales Supervisor

    5 months ago


    Coquitlam, Canada D&C FITNESS LTD Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize payments by cheque - Order merchandise - Authorize return of merchandise - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel...

  • Sales Supervisor

    5 months ago


    Coquitlam, Canada Punch Tools Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Assign sales workers to duties - Hire and train or arrange for training of staff - Authorize payments by cheque - Order merchandise - Authorize return of merchandise - Establish work schedules - Sell merchandise - Prepare reports on sales volumes,...

  • Sales Supervisor

    5 months ago


    Coquitlam, Canada Urban Vista Cabinets Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Assign sales workers to duties - Authorize return of merchandise - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Resolve issues that may arise, including customer requests, complaints and supply...