Branch Operations Manager

2 weeks ago

MontSaintHilaire, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Branch Operations Manager | Gestionnaire des opérations de succursale

**What is the opportunity?**

RBC Dominion Securities is currently seeking a bilingual and IIROC-licensed Branch Operations Manager to assist in the daily operations of the Brossard and Mont-Saint-Hilaire branches. You will fulfil a leadership role by providing operational and administrative support to the Branch Director and to the advisory teams. In addition to managing client account activities and ensuring compliance standards are met, you will also supervise branch staff, liaise with internal departments, provide software and process-related training, and manage the branch facilities and equipment.

**What will you do?**
- Implement Branch Director's directives and ensure branches are efficiently and effectively managed
- Manage the daily administrative operations of the branches including the approval of all incoming and outgoing daily transactions
- Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
- Ensure compliance and internal control requirements are met
- Verify and approve all outgoing assets, cheques, and bank wires
- Verify documentation and approve account openings

**What do you need to succeed?**
**Must-have**
- Exceptional oral and written communication skills in French and English (this role requires frequent communication with head office staff in Toronto and colleagues across the country)
- Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), IIROC-licensed preferred
- Meticulous attention to detail and strong organizational skills
- Ability to work efficiently, multi-task, and maintain professionalism in high-pressure environments
- Knowledge of the firm’s operations, policies, and procedures regarding client accounts, including internal controls

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- High level of autonomy

**Job Summary**

**Address**:
BROSSARD, Quebec, Canada

**City**:
CAN-QC-BROSSARD, CAN-QC-MONT-SAINT-HILAIRE

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-06-13

**Application Deadline**:
2023-07-09

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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