Guest Services Agent/night Auditor

2 weeks ago


Edmonton, Canada Radisson Hotel and Convention Centre Full time

he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent.

At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra mile.

**Main duties and responsibilities includes but not limited to**:

- Register arriving guests and assign rooms; process reservations, group arrivals and departure; Creating reservations via telephone, central/global reservations, correspondence and in person Take, cancel and change room reservations;
- Provide information on hotel facilities and services;
- Arrange services required for guests with special needs;
- Secure guests valuables;
- Process wake-up calls;
- Investigate and resolve complaints and claims;
- Responsible for a cash float
- Balance cash and complete balance sheets, cash reports and related forms; maintain occupancy statistics;
- Customer service oriented;
- Providing courteous and efficient telephone services including accurate message taking Handle guest inquiries/questions/reservations
- Being knowledgeable of information on the hotel and surrounding area
- Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Accurate completion of all special billing requests
- Responsible for check in and out of guests in a friendly welcoming manner.
- Present statements of charges to departing guests and receive payment
- Performing general office duties
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Working shifts as business levels dictate
- Work with mínimal supervision, clerical duties (i.e. faxing, filing, photocopying), keyboarding and perform light housekeeping and cleaning.)
- All Guest services agents will be trained and expected to work in other areas of the Front Office when needed.
- **Qualifications**:

- Knowledge of a second language is an asset
- Must be a responsible, self-motivated and well organized individual
- Excellent communication skills, both written and oral is a must
- Professional appearance and manner
- **Physical Aspects of Position: Standing all shift**:

- Constant standing and walking throughout shift
- **The shifts for front desk are 7 AM to 3 PM, 3 PM to 11 PM and night audit 11pm to 7am**:

- Benefits: Discounted staff meals and Group Insurance is available after 6 months.
- We are an equal opportunity employer that truly values each employee. Applications will be accepted until the position is filled. We thank all applicants for their interest, but only those selected for an interview will be contacted
- Please drop your resume at 4520 76th Ave Street or reply to this ad. You can also fax your resume to **780-462-5504**Attention Front Office Manager
- Experience is great asset with Front office and reception as well as able to multitask and work under pressure. Communication and able to read/write and fluency in English is important. The successful applicant will have experience in customer relations, handling cash, and have an eye for detail. Must be available to work a variety of shifts to include days, evenings, weekends and stat holidays with the occasional night audit shift

Our hotel address is 4520 76 avenue, Edmonton, Alberta

Thank you for your interest

**Salary**: $16.00-$16.50 per hour

Schedule:

- Morning shift
- Night shift
- Weekend availability

Work Location: One location



  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Ramada by Wyndham Edmonton South** is dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a full-time **Guest Service Agent / Night Auditor** to join our team and serve as the primary point of contact for our guests. This role is integral to our commitment to excellence in hospitality and...

  • Night Auditor

    6 days ago


    Edmonton, Canada Fantasyland Hotel Full time

    Night Auditor Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor. Primary Responsibilities: Performing Front Office duties...

  • Night Auditor

    6 days ago


    Edmonton, Canada West Edmonton Mall Full time

    Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor. **Primary Responsibilities**: - Performing Front Office duties during shift,...


  • Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    Please read thoroughly. Expected shifts: Thursday 3pm-11pm, Friday 3pm-11pm, Saturday 3pm-11pm, AND, Sunday 11pm-7am, Monday 11pm-7am. Tuesday off and Wednesday off. Is hospitality your career? Can you handle evening and overnight shifts? The **Ramada by Wyndham Edmonton South** is currently recruiting for a dynamic individual to fill our full-time Evening...

  • Night Auditor

    4 weeks ago


    Edmonton, Canada West Edmonton Mall Full time

    Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor. **Primary Responsibilities**: - Performing Front Office duties during shift,...

  • Night Auditor

    1 week ago


    Edmonton, Canada West Edmonton Mall Full time

    Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor. **Primary Responsibilities**: - Performing Front Office duties during shift,...

  • Night Auditor

    3 weeks ago


    Edmonton, Canada West Edmonton Mall Full time

    Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor. **Primary Responsibilities**: - Performing Front Office duties during shift,...


  • Edmonton, Canada Holiday Inn ExpressCandlewood Suites Full time

    The **Holiday Inn Express West Edmonton - Mall Area **is looking for a motivated individuals to be part of our team. At Holiday Inn Express our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. The **Night Auditor **position requires a passion for...


  • Edmonton, Canada Holiday Inn ExpressCandlewood Suites Full time

    The **Holiday Inn Express West Edmonton - Mall Area **is looking for a motivated individuals to be part of our team. At Holiday Inn Express our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. The **Night Auditor **position requires a passion for...


  • Edmonton, Canada Radisson Hotel and Convention Centre Full time

    he Radisson Hotel and Convention Centre is looking for a Part Time and Full time Guest Services Agent. At our hotel guests feel that we are their home away from their home because of our staff are friendly and empathetic and are willing to go the extra mile for our guests. Yes I can is our service moto and we encourage our staff to go the extra...


  • Edmonton, Alberta, Canada Holiday Inn ExpressCandlewood Suites Full time

    The Holiday Inn Express West Edmonton - Mall Area is looking for a motivated individuals to be part of our team.At Holiday Inn Express our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn Express brand you're more than just a job title.The Night Auditor position requires a passion for customer service,...

  • Night Auditor

    1 week ago


    Edmonton, Alberta, Canada Holiday Inn Express & Suites Edmonton South Full time

    Job SummaryHoliday Inn Express & Suites is currently hiring a full-time Night Auditor who will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room...

  • Night Auditor

    1 week ago


    Edmonton, Alberta, Canada West Edmonton Mall Full time

    Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and Night Audit Supervisor.Primary Responsibilities: Performing Front Office duties during shift, ensuring that...

  • Night Auditor

    2 months ago


    Edmonton, Canada Holiday Inn Express & Suites Edmonton South Full time

    **Job Summary** Holiday Inn Express & Suites is currently hiring a full-time Night Auditor who will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Hotel Night Auditors are required to work through the night shift on the front desk. They will make room...


  • Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...


  • Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...


  • Edmonton, Canada Best Western Cedar Park Inn Full time

    **Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.** **What will I be doing?** - Provide friendly, customer-oriented service - Register arriving guests and process check-outs - Provide information on hotel facilities and...

  • Night Auditor

    2 months ago


    Edmonton, Canada Four Points by SheratonElement Edmonton West Full time

    **Job Summary** **NIGHT AUDITOR DUTIES AND RESPONSIBILITIES**: - Posts room charges and taxes to guest accounts. - Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. - Transfer charges and deposits to master accounts. - Checks to see that all charges are assigned to the appropriate departments. - Balance...

  • Night Auditor

    7 days ago


    Edmonton, Canada Four Points by Sheraton Edmonton South Full time

    Job description The Four Points by Sheraton Edmonton South has a culture that inspires our **RITE** values; **Respect, Integrity, Teamwork** and **Entrepreneurship.** The Night Auditor is a highly focused, service oriented individual, responsible for assisting in successful operation of the hotel overnight. The Night Auditor is responsible for conducting a...

  • Night Auditor

    6 days ago


    Edmonton, Canada Four Points by Sheraton Edmonton South Full time

    Job description The Night Auditor is a highly focused, service oriented individual, responsible for assisting in successful operation of the hotel overnight. The Night Auditor is responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of a...