Member Educator Staff

2 months ago

Langford, Canada YMCA-YWCA of Vancouver Island Full time

**Member Educator Staff**
**Westhills YMCA-YWCA (Langford, BC)**

**Vacancies**:1
**Position**:Permanent Part-Time***
**Placement**:April 2024
**Wage**:$18.80/hour
**Shifts**:Monday - Wednesday 5:45am - 10:45am and Sunday 7:15am - 2:45pm**Nature and Scope**:
The Membership Educator Staff provides excellence in customer service while working as part of the
Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to
all members, participants, and guests.

This permanent part-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation
(prorated); and a cost-shared benefits package (after completion of the probationary period) which
includes:

- Extended Health Care, Drug Plan, Dental, Vision, EAP
- Life Insurance, LTD and AD&D
- YMCA Canada Pension Plan (eligible after two years of continuous service, if required hours are

met)

**Responsibilities**:

- Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1

standards
- Develop and maintain professional and courteous relationships with members and participants,

learning and using their names
- Promote and educate members, guests and potential members on all membership and program

offerings
- Assist potential members with registration when needed
- Support member, guest and participant check-in process
- Provide facility tours through YMCA 7 Steps of Selling
- Develop and retain a high level of product knowledge on other Vancouver Island Y programs and

services outside of the Health, Fitness and Aquatic center
- Ensure the safety of all members, participants, staff, volunteers and property by following

YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
- Contribute as a member of the staff team in the overall operation of the Health, Fitness and

Aquatic Centre, including performing other duties as assigned
- Meet and exceed projected sales targets
- Maintains daily sales and program statistics
- Remain calm and use supportive language when dealing with upset members and stressful

situations
Page 1 of 2

**Qualifications**:

- High School graduation required, post-secondary education in progress or completed preferred
- Commitment to build meaningful relationships through positive daily interactions with Y

members and guests
- Proven customer service excellence
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office (mainly Word, Excel)
- Registration software experience an asset (training provided)
- Current Standard First Aid and CPR (c) required
- A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required**
**Competencies**:

- Commitment to Organization Vision and Values
- Service Orientation
- Communication
- Teamwork
- Problem Solving
- Commitment to Health and Safety

Human Resources
YMCA-YWCA of Vancouver Island
**_Please Note: _**
- 2. Please indicate in your cover letter how you heard about this position. _
- 3. Applications will be short-listed for interviews as they are received. _**_The YMCA-YWCA of Vancouver Island is an equal opportunity employer. _**

Page 2 of 2

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