Manager, Community Support Services
1 week ago
**Title**:Manager, Community Support Services
**Reference #**:OT-22-3-0001
**Position Type**:Permanent, Full-time
**Location**:Ottawa
**Hours of Work**:37.5 / Week
**The Opportunity - Manager, Community Support Services**
Reporting to the Director OCSS and PSS, the Manager, Community Support Services is responsible for the general management and support of the cost-effective development, implementation, administration, and evaluation of programs assigned to their portfolio. The assignment of programs may be changed based on the operational needs or growth of organization. The Manager will ensure that all services are offered within a quality/risk management and ethics frameworks and will understand and promote the importance of values, ethics, and vision by guiding individuals and groups towards developing, sharing, and contributing to the organization’s goals.
**You will make an impact in the following ways**:
**Managerial/ Supervisory Responsibilities**:
- Provides direction, support, and guidance to Program Supervisors, staff & volunteer teams
- Coaches, leads, trains, and supports Program Teams in attaining individual and operational performance objectives; sets team objectives and work plans; conducts performance appraisals
- Performs conflict resolution, develops modified work placements, and acts consistent with HR standards, policies, and practices
- Sets program and department objectives in accordance with Carefor goals and resources
- Assumes responsibility for the accuracy, timeliness, and consistency of output and ensures all activities performed follow legal, regulatory, and organizational policies and procedures
- Anticipates, responds, and adapts leadership style to different demands and uses change management processes and lean principles to benefit the program
- Monitors, supports and/or performs human resource management activities for employees including recruitment, selection, health and safety, continuing education, performance development, training, and performance appraisals
- Reviews, monitors, and oversees admission processes and actively engages with clients and families regarding significant concerns, unmet needs, unique requests, wait lists and all reportable occurrences
**Operational Responsibilities**:
- Monitors, tracks, and prepares reports required to maintain service occupancy, client wait lists and responsiveness to client admissions, admission processes, complaints and changing needs
- Assists in monitoring, measuring, and evaluating the Quality Management & Ethics frameworks CQI and Lean process for the programs and services
- Understands, promotes, and communicates the value, purpose, and relationship of the program to Carefor
- Identifies and analyzes trends and issues facing the program/department
- Works collaboratively with other members of the management team to achieve organizational goals and objectives
- Participates in the on-call roster for management
- Builds consensus and commitment with internal and external stakeholders to meet the needs of the program and organization.
- Develops strategic alliances and partnerships within the community to promote all services and programs including active participation on committees, task groups, coalitions, etc.
- Works in collaboration with the Director to collect and evaluate client/customer market information, employee surveys and uses this information in evidence-based decision making to improve the programs and services offered
- Participates in management and programs processes in meeting program standards, policy review, accreditation processes, program audits, business case development, revising position descriptions, etc.
- Promotes and engages in client and family caregiver consultations, identification of service needs and service complaints
**Financial Responsibilities**:
- Participates in the annual budgeting process and tracks departmental results
- Prepares and utilizes appropriate metrics and reports for areas of responsibility
**Health and Safety Responsibilities**:
- Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
- Participates in health and safety training including WHMIS and applies this knowledge
- Represents management on JOH&S Committee, Inspection Teams, site audits, inspections, etc.
- Initiates, reviews, consults, develops recommendations, and implements CQI process in response to all incidences/occurrences within the programs
- Identifies client safety priorities and environmental conditions requiring monitoring and action plans
- Degree, Diploma or Certificate in Nursing, BScN, Recreation, Developmental Services, Social Work, Occupational Therapy, or other related discipline
- Minimum 5 years’ experience working in a community-based service organization with at least 3 years’ experience in a supervisory or leadership role
- Experience in external relations, labou
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