Service Technician

2 weeks ago

Vancouver, Canada Kyocera Document Solutions Canada Full time

**Job Title**: Service Technician

**Department**: Vancouver - Technical

**Location**: Port Coquitlam, British Columbia

**Reports to**: Director, Direct Operations

**About the Company**

When you join Kyocera Document Solutions Canada, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change, which does not come around every day. If you are a passionate individual driven by challenges and want to be an agent of change and a driver of growth, then Kyocera Document Solutions Canada is the right company for you.

**About the Role**

As a **Service Technician** at Kyocera, you will have the best of both worlds: working for a company with roots in the local community that also has Global reach along with selling products that have an unmatched reputation for productivity and reliability.

**Major Duties and Responsibilities**
- Ensures the proper functionality as a unit by providing technical support and assistance to end-users, and KDA-NE staff as needed.
- Repair, update/modification and product demonstrations of KDA-NE products.
- Provide technical assistance to KDCA end-users and staff as needed.
- Provide professional customer relation and communications.
- Follow-up on all reschedules in a timely manner.
- Track potential problem-accounts and resolve issues _prior_ to customer complaints.
- Communicate to the Service Manger all machines performing below standards and reports all actions taken towards resolution.
- Perform various or miscellaneous duties as prescribed by the Manager (i.e deliver supplies)

**Qualifications**

**Required**:

- ‘outbound’ position that requires a valid driver’s license and vehicle (With compensation for vehicle usage).
- Excellent technical analytical skills and proficiency in troubleshooting electro-mechanical equipment.
- Excellent customer relations, organizational, verbal, and written communication skills.
- Ability to work on projects independently ability.
- Mechanical/Electrical Background
- Computer Networking skills

**Preferred**:

- Experience in the industry a plus
- Bachelor’s degree

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Service Technician: 1 year (preferred)

Licence/Certification:

- Driver's License (preferred)

Work Location: On the road

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