IT Business Analyst

5 months ago

Dorval, Canada Bombardier Full time

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

**In your role, you will**:

- Support the employee/contractors onboarding day to day IT issues and work closely with business and IT stakeholders to identify the gaps
- Collect essential information pertaining to employee onboarding issues (within SuccessFactors) and perform analysis to identify gaps and escalate to the management when necessary
- Prepare well documented plans to address gaps/challenges/ inefficiencies in the processes for onboarding and recommend improvements
- Provide inputs on technology platform implementation (example, SuccessFactors, or others) while working closely with support groups
- Provide regular and complete status on the reported issues by generating reports using Service Now or PowerBI
- Identify improvements and performance gap assessments in overall process
- Support and own other deliverables as identified by the team
- Help in developing and maintaining the Key performance indicators
- You have 4-6 years’ work experience in highly diverse environment
- You have good understanding of ITIL and Service Now platform, along with SuccessFactors and Sailpoint
- You have relevant experience in working with enterprise organizations
- You have a degree or diploma in a relevant field of Information Technology or relevant experience
- You have excellent communication skills in both French and English
- You have excellent customer service skills with a key focus on helping end users
- You have strong problem-solving skills and adaptability to learn quickly in a changing environment
- You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Your ideas move people.

**Job** IT Business Analyst - Onboarding Specialist

**Primary Location** Administrative Centre (CA)

**Organization **Aerospace Canada

**Shift**

**Employee Status** Regular

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