IT Technician

3 months ago

Montréal QC, Canada ELNA Medical Full time

**The ELNA Medical Group**

With more than 105 clinics and points of care including 11 medical complexes in five provinces, we’re Canada’s largest network of medical clinics, offering the most comprehensive range of primary and specialty medical services, therapies and procedures available. At ELNA we combine our best-in-class medical offering with access to premier diagnostic services, thanks to our wholly owned subsidiary, CDL Laboratories, a leader in round-the-clock medical testing for more than three decades.

Serving over 2 million Canadians every year, we connect patients and physicians at our modern clinics and through state-of-the-art technologies, including systems powered by AI. Our strategic partnerships with global healthcare leaders, enable us to optimize access and continuity of care and provide better outcomes for all.

Job Location: ELNA Decarie Square - 6900 Boulevard Décarie, Côte-Saint-Luc QC H3X 2T8

**Job Overview**

ELNA is seeking a dedicated and customer-oriented Level 1 IT Technician to provide front-line support for our medical clinics and head office locations. As an integral member of our IT team, you will troubleshoot hardware, software, and network issues while ensuring mínimal downtime for end-users. This role is essential in maintaining the day-to-day operations of IT systems in a healthcare setting, requiring both technical expertise and excellent communication skills.

**Key Responsibilities**:

- Provide first-level technical support for desktops, laptops, printers, and other peripherals in both clinical and office environments.
- Install, configure, and maintain IT equipment such as workstations, printers, and network devices in clinics and head office locations.
- Assist in setting up and managing user accounts, passwords, and permissions in accordance with IT policies.
- Maintain documentation for support tickets, system configurations, and troubleshooting processes.
- Collaborate with Level 2/3 IT teams when escalating more complex issues.
- Perform basic network troubleshooting (LAN/WAN, Wi-Fi) and escalate to network engineers when necessary.
- Support clinic staff with specialized healthcare software and equipment (e.g., electronic medical records (EMR) systems).
- Follow security protocols and guidelines to ensure compliance with healthcare data protection standards (e.g., Law25, Law5, HIA, PIPEDA, PHIPA, PCI).
- Be available for 24/7 on-call support on a rotational basis to handle urgent technical issues outside regular working hours.
- Provide on-site support for both clinics and the head office as required.
- Perform other duties as assigned to support the clinic network and the central support office.
- Must be **bilingual** in **English and French**, both spoken and written.
- 1-2 years of experience in a similar IT support role.
- Knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Familiarity with healthcare IT systems such as EMR, PACS, or other clinic management software (preferred but not required).
- Basic understanding of Active Directory, account management, and user permissions.
- Strong problem-solving skills with a focus on customer service and communication.
- Ability to work both independently and as part of a team.
- Valid driver’s license and willingness to travel between clinic locations.
- Ability to handle on-call support responsibilities on a rotating basis.

**Context and Environment**:
You may be required to work unconventional hours, including weekends, holidays, late nights, and early mornings, to meet the needs of the organization. Professionalism, patience, and self-control are essential, particularly when managing upset customers or high-stress situations.

Frequent travel to various clinic locations is required, along with the ability to perform moderate to heavy lifting and transportation of IT equipment, such as computers and monitors.

The Technician must be available for 24/7 on-call support on a rotational basis to handle urgent technical issues outside of regular working hours.
- ____________________________________________
**Groupe ELNA Médical**
Comptant plus de 105 cliniques et points de service incluant 11 complexes médicaux dans cinq province, ELNA forme le plus grand réseau de cliniques médicales au Canada et déploie la plus vaste gamme de services primaires et spécialisés, de thérapies et de procédures. De plus, nous combinons notre offre médicale inégalée avec des services de diagnostic de premier ordre, par l’entremise de notre filiale à part entière, les Laboratoires CDL, chef de file du diagnostic médical 24 heures sur 24 depuis plus de trois décennies.

Servant plus de 2 million de Canadiens chaque année, nous connectons patients et médecins dans nos cliniques modernes ainsi que par le biais de technologies de pointe, incluant des systèmes propulsés par l’intelligence artificielle. Grâce à des partenariats stratégiques avec des chefs d

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