Call Taker

**Job description**

**Here We Grow Again**

Priority Patient Transfer is excited to introduce additional positions as we grow, and we’d like YOU to join us

As we grow, you grow Priority Patient Transfer Services prides itself on our constant focus on growth and development. With continued training you too could grow with us

**Our Company**

Priority is a leader in the patient transfer industry, proudly serving Eastern Ontario for over a decade. Based in Ottawa, we operate a well-maintained, clean, and modern fleet of vehicles, providing transportation services to patients in a professional, safe and respectful environment.

We pride ourselves on having the strongest brand and reputation in the region, by providing uncompromising care, compassion, respect, and a commitment to excellence.

Priority provides both stretcher and wheelchair transportation service and is responsible for transferring patients safely between hospitals and back to their homes. We provide extensive training and orientations for all our new employees and a friendly, fast-paced, and professional work environment.

As we grow, we are expanding our Dispatch team to assist in managing dispatch duties, full-time, located in our Nepean Head Office. This position will be required to work mornings/evenings and weekends, in a friendly and supported atmosphere.

**Duties**:

- Take incoming calls from Hospitals and book calls for our attendants
- Answer Families questions about our service
- Offer support and give quotes to families
- Pre plan the upcoming days and organize schedule
- Work with attendants to make their days efficient
- Complete daily reports
- Work with and keep in touch with hospitals about calls and delays
- Coordinate call times with supervisors in other regions
- Various other duties as requested

**Requirements**:
We are seeking self-motivated individuals who possess the following skills and aptitudes. **You have**:

- Positive attitude, pleasant, approachable and patient
- Great work ethic
- Customer service attitude
- Flexibility to work under pressure and meet deadlines
- Must be able to work in a dynamic and task managing environment
- Display a sense of urgency
- Attention to detail
- Professional attitude under all situations
- Punctual and reliable
- Must be computer literate with good typing and spelling skills
- Bilingualism - requirement

**We Offer**:
As a subsidiary of Transdev we offer many exciting opportunities for growth within the transportation industry.

Priority Patient Transfer Services is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $17.34 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Job Types**: Full-time, Permanent

**Salary**: $17.34 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Ability to Commute:

- Nepean, ON K2E 6T7 (required)

Work Location: In person

Application deadline: 2024-03-12
Expected start date: 2024-03-15