Case Manager

4 weeks ago

Peterborough, Canada Canadian Mental Health Association - Haliburton, Kawartha, Pine Ridge Full time

About this position:
The Case Manager provides intensive case management services to individuals living with an acquired brain injury through community-based, client-centered and strengths-based supports, that promote recovery, stabilization and independent living.

The Case Manager carries out these duties as a member of a multi-disciplinary team. Individualized supports and interventions are provided to clients in their home and in the community. Supports include crisis intervention, assessment, identification of service plan goals and objectives, ongoing service planning, evaluation of measurable outcomes related to client progress, case coordination and consultation with other service providers, and discharge planning or transfer of service, where appropriate.

**This position is not a remote - work from home position. The position works in an office setting and in the community. Please refer to Working Conditiions.**

**Key Responsibilities**:

- **Client Supports**:

- Define professional role, boundaries and function of case management with the client and develop a therapeutic rapport with the client
- Provide overall case coordination for clients
- Maintain an accurate and up-to-date understanding of the ‘whole’ client including their goals, needs, strengths, and resources including other supports they receive in the community
- Identify client needs and develops an Individual Service Plan (I.S.P.) using the Ontario Common Assessment of Need (O.C.A.N.) with measurable goals, objectives and outcomes
- Assist clients in bridging/navigating social service systems, including income supports (Ontario Disability Support Program, Ontario Works, etc.), psychiatric, medical, behavioural, vocational, educational, housing, and other support services as needed
- Assist clients in coordination and navigation of developmental service sector, including (but not limited to) resources available through the Adult Services Coordination Committee, the Developmental Service Ontario (D.S.O.), and through the Specialized Network of Specialized Care (S.N.C.)
- Assess, implement and develop evidence-based, best-practice interventions including but not limited to Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, and Motivational Interviewing, psychosocial education, to promote improved psychological function and recovery
- Utilize a trauma-informed and concurrent-disorder-informed approach
- Provide needed support including development of a crisis plan and provide crisis intervention as required
- Advocate and make appropriate referrals, with consent, for needed services and supports as identified in the client’s service plan
- Implement clinical interventions to assist clients to become stable, independent and prepared for discharge
- Stay current on relevant legislation, best practices, treatment approaches, basic psychopharmacology and agency policies and procedures
- Support the client’s safety and wellness in the home environment as required
- Facilitate psychoeducational and therapeutic group programming as required
- Assist clients with medication reconciliation as required
- Provide mental health, developmental disorder, physical health and concurrent disorder information to individuals, care givers and other service providers
- Assist/intervene in emergency/crisis situations
- **Documentation**:

- Ensure all client documentation is accurately recorded in a timely manner, as required by agency and program policies and procedures e.g. consents, progress notes, service agreements, crisis plans, safety reports, risk assessments, medication reconciliations, Home Safety Risk Assessments, etc.
- Complete the O.C.A.N. assessment and planning tool (I.S.P.) with clients according to the established O.C.A.N. completion schedule for that program
- Complete all other necessary program documentation e.g. internal and external referral forms
- Complete all required program-related data collection (e.g. statistics, outcome measures, etc.) in an accurate and timely manner
- Complete administrative tasks in a timely manner, e.g. expense claims, time sheets, Visa requests, etc.
- **Other Activities**:

- Develop and promote collaborative partnerships with other service providers, agencies and community partners
- Participate in the identification, development, implementation and evaluation of other services in the Case Management portfolio, e.g. groups, presentations and other programming as required
- Participate in annual compliance review, as required
- **Performance Management and Professional Development**:

- Participate cooperatively in the agency performance management process/system
- Stay current on relevant legislation and best practices, current research, policies and procedures
- Participate in ongoing professional development and mandatory training
- Actively engage and participate in supervisory process
- **Health and Safety - Worker Responsibilities**:

- Work in compliance with the Occupational

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