See more Collapse

Customer Service Representative

4 weeks ago

Chambly, Canada BMO Financial Group Full time

3600 boul Frechette Chambly Quebec,J3L 0B2

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    Chambly, Canada BMO Financial Group Full time

    3600 boul Frechette Chambly Quebec,J3L 0B2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Supervisor, Customer Service

    2 weeks ago

    Chambly, Canada Covanta Full time

    Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and...

  • Manager Customer Service

    4 weeks ago

    Chambly, Canada National Bank of Canada Full time

    As a Customer service manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...

  • Sales Representative

    2 months ago

    Chambly, Canada Clean Harbors Full time

    **Safety-Kleen **is looking for a **Sales Representative** to join our safety conscious team at our Chambly, QC office. You will be responsible for business development for the **Laval and North Shore** area, you must reside in this area. Your work will alternate between working from home and being on the road. **Why work at Safety-Kleen?** - Health and...

  • Sales Representative

    1 day ago

    Chambly, Canada Clean Harbors Full time

    **Safety-Kleen **is looking for a **Sales Representative** to join our safety conscious team at our Chambly, QC office. You will be responsible for business development for the **Laval and North Shore** area, you must reside in this area. Your work will alternate between working from home and being on the road. **Why work at Safety-Kleen?** - Health and...

  • Client Service Representative 30.5h

    5 days ago

    Chambly, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Technical Trainer

    2 weeks ago

    Chambly, Canada KTM NORTH AMERICA INC & SUBSIDIARY Full time

    **TECHNICAL TRAINER & WARRANTY REPRESENTATIVE - KTM CANADA (Full Time)** **KTM Canada, Inc. - a subsidiary of KTM AG, a global leader in the off-road motorcycle competition segment and developer and producer of street as well as off-road motorcycles - has an exciting opportunity for a Technical Trainer & Warranty Representative located in Chambly,...

  • Sales Representative

    5 days ago

    Chambly, Quebec, Canada Clean Harbors Full time

    Safety-Kleen is looking for a Sales Representative to join our safety conscious team at our Chambly, QC office. You will be responsible for business development for the Laval and North Shore area, you must reside in this area.Your work will alternate between working from home and being on the road.Why work at Safety-Kleen? Health and safety is our number one...

  • Sales Support Representative

    5 days ago

    Chambly, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Sales Support Representative, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to...

  • Sales Support Representative

    5 days ago

    Chambly, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWhat is the opportunity?As a Sales Support Representative, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker's inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to...

  • Bilingual Customer Service

    4 days ago

    Chambly, Canada Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world. Hello ! I'm Jérémy, Recruitment...

  • Customer Experience Associate

    2 months ago

    Chambly, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Chambly, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • clerk, customer service

    1 month ago

    Chambly, Canada Ville de Chambly Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetScreening questionsWhat is your current level of study?Support for persons with disabilitiesProvides physical accessibility accommodations (for example: ramps, elevators, etc.)Applies accessible and inclusive recruitment policies that accommodate persons with disabilities...

  • clerk, customer service

    1 month ago

    Chambly, Canada Ville de Chambly Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateScreening questionsWhat is your current level of study?ExperienceExperience an assetSupport for persons with disabilitiesProvides physical accessibility accommodations (for example: ramps, elevators, etc.)Applies accessible and inclusive recruitment policies that accommodate...

  • Clerk, Customer Service

    7 days ago

    Chambly, Canada Ville de Chambly Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Screening questions**: - What is your current level of study? **Support for persons with disabilities**: - Provides physical accessibility accommodations (for example: ramps, elevators, etc.) - Applies accessible and inclusive recruitment policies that accommodate...

  • Customer Experience Associate

    2 months ago

    Chambly, Canada TD Bank Full time

    405444BR Retail Banking - Customer Service Chambly, QC April 5, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    2 weeks ago

    Chambly, Canada TD Bank Full time

    **Customer Experience Associate**: - 425858BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3100 Boulevard Frechette **Employment Type** - Regular **City** - Chambly **Time Type** - Part Time **Province/State** - Quebec **Hours** - 26.25 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    2 weeks ago

    Chambly, Canada TD Bank Full time

    425858BR Retail Banking - Customer Service Chambly, QC November 24, 2023 Hours 26.25 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Associate

    3 days ago

    Chambly, Canada TD Bank Full time

    **Customer Experience Associate**: - 414776BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3100 Boulevard Frechette **Employment Type** - Regular **City** - Chambly **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...