Warehouse and Inventory Supervisor

2 months ago

Toronto, Canada Payment source Full time

Toronto, ON

Reporting to the Senior Manager, Prepaid Products and Supply Chain, the Warehouse & Inventory Supervisor will play a pivotal role in managing our distribution operations. We seek talented individuals with warehouse logistics, inventory management, technology, and people management expertise. If you thrive in a fast-paced environment and enjoy working with cross-functional teams, this is an opportunity to make a significant impact.

**Key Functions/Duties**:
**People Management**:

- Lead and supervise a team of warehouse and supply chain professionals, fostering a positive and collaborative work environment.
- Provide training, guidance, support, and coaching to team members, ensuring their success and professional development.

**Purchasing and Re-Ordering**:

- Ensure marketing materials, fulfillment supplies, and fixtures are monitored and ordered to maintain optimal stock levels.

**Order Fulfillment, Inbound Receiving & Inbound Return Processing**:

- Ensure accurate and timely fulfillment of outbound orders, including programming and quality control of POS terminals.
- Ensure proper receiving of inbound inventory in the system in accordance with FIFO practices.
- Coordinate inbound terminal returns, RMA, and repair process.
- Maintain inventory management for designated products including working with POS technicians on maintaining optimal inventory levels on accessories and parts.

RMA and Repair Process:
- Identify and coordinate the repair process for damaged terminals, minimizing expenses through in-house repairs and third-party vendors.
- Provide trend reporting for terminal repairs/failures.

**Inventory Management & Metrics Reporting**:

- Conduct regular inventory counts and reconciliation. Implement/monitor performance metrics to optimize fulfillment and identify areas of improvement.

**Terminal Installation & Merchandising**:

- Coordinate installation and merchandising of POS programs.
- Other duties as assigned

**Education**:

- Supply Chain Management

**Experience**:

- 2 years of warehouse operations and/or fulfillment experience and minimum 1-year people management

**Skills, Knowledge & Abilities**:

- Able to manage, coach, and engage a diverse workforce
- Excellent verbal and written communication skills
- Strong knowledge of operations, warehouse management, inventory control, and transportation methodologies
- Task and deadline-oriented
Familiarity with change management strategies and execution
ability to remain calm under pressure and utilize constructive feedback
- Familiarity with inventory control and work-flow processes
- Able to accept and execute change in a positive and proactive manner
- Knowledge of POS terminals is an asset

**Competencies**:

- Excel and/or Google Sheets
MS Office and/or Google Suite

**Working Conditions**:
**Physical Conditions**:

- Active small warehouse environment working in close proximity to other team members
- Mild to moderate noise
- Dog Friendly

**Mental Conditions**:

- Team environment that requires social awareness
- Quantitative measurement of performance that may include daily or weekly quotas based on tasks assigned

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