IT Technician

3 weeks ago

Montréal, Canada Glencore Full time

**Location**: 220 Durocher Avenue, Montréal-Est, QC H1B 5H6

**Position type**: Permanent full-time position

**IT Technician**

**About Glencore**:
Glencore is one of the world's largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and metallurgical sites and agricultural oil facilities. Our mission is to provide, in a socially responsible manner, the commodities that make everyday life better. With 135,000 employees globally, people are at the heart of our business, and we aim to attract employees who strive to be leaders in their field.

Join us and let’s grow together.

**About the Position**

**The incumbent shall**:

- Install new equipment and maintain existing equipment in working order (computers, printers, monitors, telephones, iPhones).
- Install and set up new workstations. Install necessary software while ensuring compliance with Glencore Canada Corporation standards.
- Provide computer support (troubleshooting services) to users, use the call system to enter customer calls, prioritize, execute work, enter solutions and comments and close the calls.
- Carry out preventive maintenance on IT equipment, check warranties on faulty equipment, send it in for repair or exchange, renew the equipment needed for maintenance.
- Place purchase orders (PCs, network cards, hard drives, etc.), compile and update computer equipment inventory.
- Ensure the smooth operation of systems in the absence of the System Administrator. The IT Technician shall be able to carry out the System Administrator's tasks, or maintain a list of resources that can help ensure that the systems run smoothly.

**Specifically, the incumbent shall**:

- Provide technical support (not administrative support) for the SharePoint documentation site for GCC-IT users.
- Provide support to French-speaking closed sites.
- Provide support to the Rhode Island site.
- Provide support for CCR pagers.
- Provide support for CCR mobile devices and French-language closed sites.
- Responsible for the SCCM for the Copper Canada Group.
- Provide technical support for technicians at the Toronto and San Jose sites.
- Responsible for the UPS equipment as the primary contact.
- Responsible and primary contact for the Xerox printers and coordination of cartridge deliveries.
- Responsible and primary contact for recycling with the OPEQ Recycling Centre.
- Train, as a Senior Technician, the Junior Technician(s). Provide Level 2 Helpdesk support.
- Implement security patches or updates on systems under the incumbent’s responsibility. Monitor vulnerabilities on a regular basis and work to find patches to ensure continuity of operations at Copper Group sites.

Customer Service

A - Plan and prioritize user requests

B - Identify customer needs

C - Ensure acceptable request response time in accordance with priorities

D - Demonstrate courtesy and professionalism with users

E - Ensure proper follow-up of requests

**Skills**:

- Minimum 3 years as an IT Technician, Intermediate Systems Analyst or Applications Analyst;
- Excellent communication skills in English and French;
- University or college degree in Computer Science or Information Technology;
- Expertise in communication protocols, system configuration software or system internal software, operating systems experience, communication hardware and configuration;
- Demonstrated ability to manage client relationships at all levels;
- Proven conceptual skills to interpret and communicate business and technical needs;
- Strong interpersonal and communication skills, both written and oral;
- Self-managing, results-oriented, customer-focused and able to function in a team environment.

**Languages**: Bilingual French and English

**What We Offer**:

- A workplace culture that encompasses safety, integrity, responsibility, openness, simplicity, and entrepreneurialism
- A comprehensive and competitive benefits plan
- Flexible work arrangements
- Employee wellness programs
- Professional growth opportunities

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