Customer Service Representative Full Time

4 weeks ago

Ottawa, Canada Staples Canada Full time

: 1264900

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-ON-Ottawa

**Schedule** Full-time

**Employment Statement

  • Full-time Customer Service Representative

    1 week ago

    Ottawa, Canada Algonquin College Full time

    Department: Research and Analytics (Julie Barrie) Position Type: Full-Time Support Salary Range: $24.62-$28.52-Hourly Scheduled Weekly Hours: 36.25 Anticipated Start Date: May 15, 2023 Length of Contract: n/a Posting Information Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Strathallen Full time

    Property Management **Reports To**:Marketing Manager **Location**:Carlingwood Shopping Centre - Ottawa, ON **About the Company: Strathallen is a fully integrated Canadian real estate management company, with over $1.2 billion in assets under management. Founded in 2003 by seasoned real estate executives, Strathallen provides asset management, property...

  • Customer Service Representative

    4 hours ago

    Ottawa, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Myers Automotive Group Full time

    **Customer Service Representative**: The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Equest Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more.No experience required, we will equip you with the...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Equest Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more.No experience required, we will equip you with the...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Advanced Business Interiors Full time

    For over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Natural Purity Full time

    **Customer Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Natural Purity Full time

    **Customer Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Natural Purity Full time

    **Customer Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Customer Services Representative

    2 days ago

    Ottawa, Canada Natural Purity Full time

    **Customer Services Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Quality Life Services Inc. Full time

    Quality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Customer Services Representative

    3 weeks ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Services Representative

    1 week ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Alpha ATM Full time

    Are you a highly motivated and customer-focused individual with excellent organizational skills? Are you looking for an opportunity to join a dynamic team and make a difference in a growing company? If so, we have the perfect position for you! **Company Overview**: Join our fast and growing team at Alpha! 1 location in downtown and now open in the west end...

  • Full Time Mature Customer Service Rep

    4 days ago

    Ottawa, Canada Salon Rouge Ottawa Full time

    Job description Salon Rouge is currently seeking a Customer Service Representative to join our ever expanding team. Our Customer Service Representatives are responsible for providing an exceptional level of guest service to all Salon Rouge guests. Daily duties will include, cleaning and tidying up the salon, booking guests appointments, assisting guests...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Ottawa Aviation Adventures Full time

    Ottawa Aviation Adventures is looking for some seasonal employees from May - October (with potential to be extended with part time hours in the winter). Training will be in April. With a fleet of 5 airplanes ( three vintage biplane and two Cessna 172) we offer sightseeing flights out of the Canada Aviation and Space Museum and the Rockcliffe Flying Club. We...

  • Customer Service Representative

    2 days ago

    Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time

    **Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...