Animal Care Supervisor

2 weeks ago

Coquitlam, Canada BCSPCA Full time

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: Animal Care Supervisor (ACA 3)

**STATUS**: Permanent; Part-Time

**SHIFT**: 28 hours per week

**LOCATION**: BC SPCA Tri-Cities Education & Adoption Centre
Coquitlam, BC.

**WAGE**: $23.00 per hour

**CLOSING DATE**: Open until filled

Our Tri-Cities Education & Adoption Centre is looking to enthusiastic Part-time Animal Care Supervisor (ACA 3). Reporting to the Branch Manager, this position will provide guidance to staff and volunteers on ShelterSense protocols in order to provide the standard of health and welfare that is required for all shelter animals. This position will ensure that optimal levels of care are administered to the animals based on the Five Freedoms.

The Animal Care Supervisor is responsible for assisting in the training of Animal Care Attendants and volunteers on basic animal care procedures and to supervise the Animal Care Specialist on animal assessment protocols and adoption procedures. You have a professional and passionate communication style that has gained you a reputation for excellence. You are able to manage, network and motivate volunteers and it shows in your drive and dedication.

You are dependable, very organized, love working with animals and are great at working with people. You strive to be a team player in the workplace. You must be able to uphold the policies and procedures of the society, listen to staff and volunteers objectively, communicate well and be organized. The Animal Care Supervisor acts as the Branch Manager in their absence, including during periods of vacation, illness and on their regular days off.

**Key Duties and Responsibilities**:

- To assist the Branch Manager in attaining and maintaining optimum welfare standards in the shelter at all times as defined by the ShelterSense programs and related BC SPCA policies.
- To ensure that the health and welfare needs of all animals in the care of the shelter are being actively managed and to assist the Branch Manager in engaging in timely decision-making regarding their physical, mental and behavioral health & welfare.
- To train staff and volunteers on ShelterSense programs and ensure that all animal interactions are conducted appropriately ensuring safety of both the animals and employees/volunteers.
- To assist the Branch Manager in implementation and maintenance of all BC SPCA programs, policies and procedures in the shelter.
- To assist the Branch Manager in the recruitment and selection of a high-performing team of permanent and casual/auxiliary shelter staff and volunteers in accordance with the Society’s approved recruitment process.
- To provide support for general orientations, program-specific workshops and appropriate training for staff and volunteers.
- To provide on-going training, direction, motivation, and coaching to shelter staff and volunteers with a focus on celebrating successes and achievements.
- To conduct reviews of shelter staff and volunteers at regular intervals.
- To ensure retention of trained staff and volunteers through recognition initiatives and the provision of promotion opportunities.
- To oversee the implementation of high customer service standards and to monitor overall customer satisfaction in the branch.
- To ensure the physical facility, equipment, and supplies are maintained in a condition acceptable to the Society.
- To ensure animals are treated humanely, with compassion and concern, and in a manner consistent with the BC SPCA’s five freedoms.
- To ensure animals’ health and well-being are maintained in accordance with the BC SPCA policies and procedures with respect to animal health. This includes the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff and ensuring related supplies are re-stocked and ordered as needed.
- To immediately report any health or welfare concerns to the Manager or designate.
- To act as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive.
- To answer telephones and walk-in inquiries in a courteous manner providing information satisfactory to the needs of the customer and assist in resolving escalated customer service complaints in a timely manner.
- To ensure all procedures for receiving, licensing, or adopting all animals are conducted according to procedure and meet the needs of customers.
- To assesses suitability of potential animal adoptive customers for the purposes of best possible match between adopter and animal.
- To support and implement BCSPCA provincial initiatives and adhere to all operational policies and procedures.
- To assist in local and provincial fund-raising initiatives.
- To review inventory of all shelter

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