Medical Secretary

**POSITION: Medical Secretary**

**UNIT: Mental Health Care Program - Outpatient Program**

**STATUS: Temporary Part Time (until March 31, 2023 - may be extended or end sooner)**

**PAY RANGE $24.39 - $27.13**

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The Medical Secretary will support and monitor daily organization and service of the outpatient clinic by providing a range of clerical, administrative, secretarial support to physicians and inter-professional team. Providing excellent patient customer service with an unpredictable population. This position will work collaboratively with other medical/patient support agencies and will be responsible for the scheduling and registering of patients.

**HOURS**:
**SKILLS & QUALIFICATIONS REQUIRED**:

- Medical Office Administration/Health Care Office Administration certificate or equivalent required;
- At least five (5) years of Medical Secretary experience required;
- At least two (2) years working with a mental health population required;
- Working knowledge of the Mental Health Act;
- Ability to work in a busy environment where patients are experiencing emotional and mental health difficulties;
- Ability to be a strong team player with excellent critical thinking and customer service skills;
- Knowledge of medical and psychiatric terminology;
- Knowledge of alpha and terminal digit filing systems;
- General clerical experience including reception, filing, and intermediate computer literacy;
- Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette and ability to share important information to the team, our patients, and community support partners in an accurate manner;
- Proven ability to work in a fast-paced, multi-task environment with mínimal supervision utilizing effective organizational and problem-solving skills;
- Excellent communication and interpersonal skills with a strong patient/customer service focus;
- Able to maintain a professional, calm and positive attitude while dealing with patients and families;
- Ability to adapt and work within a constantly changing environment;
- Excellent organizational skills;
- High level of initiative and self-direction with proven problem solving abilities;
- Demonstrated intermediate level computer knowledge and skills in the following: Cerner registration and scheduling, PowerChart, Microsoft Office, Adobe, Outlook, and Internet/Intranet Usage;
- Demonstrated ability to attend work on a regular basis as per the STEGH Attendance at Work Policy;
- Demonstrated previous performance reflective of the Mission, Vision, Values and Code of Conduct of STEGH

**#IND