Financial Services Manager

3 weeks ago

Thornhill, Canada Honda of Thornhill - Pfaff Automotive Partners Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:General Sales Manager

**Summary**
The Financial Services Manager is responsible for producing additional revenues for the dealerships by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers.

**Duties and Responsibilities**
- Establishes and maintains good working relationships with several finance sources, including the manufacturer and secures competitive interest rates and finance programs.
- Manages the alternative finance source program to ensure that several sources are available.
- Processes finance and lease deals accurately and fairly through financial sources to secure approval.
- Converts cash deals to finance as appropriate.
- Processes all federal, provincial, and corporate paperwork related to vehicle transactions.
- Understands and complies will all federal and provincial regulations that affect the new and used vehicle and finance departments.
- Reviews sales agreement with the customer to ensure vehicle, options and price are correct.
- Provides customers with thorough explanation of aftermarket products and extended warranties.
- Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
- Checks all paperwork for correct title, lien information, taxes etc. before forwarding to accounting.
- Performs lien check on all trade-ins and confirms payout/lien amount with financial institution and confirms buyout terms.
- Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
- Maintains insurance files.
- Sets-up and maintains a program which will ensure 100 percent turnover to the F&I department.
- Provides Sales Managers and salespersons with current information about finance and lease programs.
- Trains the sales staff on the benefits of financing, insurance and extended service programs.
- Works with the salespersons to secure the required profit margins from every sale.
- Coordinates finance forecasting with the Sales Department forecasting to achieve desired levels of penetration and income.
- Ensures collection of all finance and insurance fees.
- Prepares documents, reports etc. as required.
- Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.

**Skills and Qualifications**
- Post-secondary degree/diploma is preferred, but not required
- Minimum 2-3 years experience in a comparable role is required
- Experience with automotive programs or finance is an asset
- Ability to work flexible hours (evenings and weekends) based on retail hours of operation.
- Experience working in a deadline driven environment (i.e. able to meet tight timelines during month end closing)
- Able to review their own work
- Possess the ability to build strong relationships.
- Detail oriented, organized, efficient and able to manage a large amount of paperwork
- Excellent interpersonal and communication (verbal & written English) skills
- Strong aptitude for numbers and strong analytical skills
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to maintain confidentiality of pertinent data
- Proficiency with CDK and/or Reynolds & Reynolds (or other DMS) is preferred but not required
- Intermediate level excel knowledge is required

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental

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