Support Worker

2 days ago

Calgary, Canada Alexandra Comm Hlth Ctr Full time

_Are you a personable and professional support worker with experience working in a place based supportive housing environment? Have you worked with residents experiencing mental health barriers, homelessness, and poverty in the past? Do you thrive in a fast-paced environment? If so, this role may be for you_

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

**Job Overview**: Reporting to the Team Lead, the Support Worker plays an integral role within the team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our place-based supportive housing program. This is a full-time, contract term position until February 2026. The hours are from 14:00 to 20:00, Monday to Friday.

**Key Responsibilities**:
**_ Resident Care and Engagement_**
- Support residents with their daily needs, including care plans and service plan goals.
- Support and engage residents to develop/strengthen independent living skills (e.g., cooking, budgeting, housing keeping/cleaning/laundry, activities of daily living etc.) in one on one and group settings.
- Design and facilitate group and individual programming r for residents focused on areas such as recreation, harm reduction, skill building, cultural connection and wellbeing, including creating documents and resources as needed.
- Provide ongoing support to residents, including crisis management, de-escalation and conflict resolution.
- Complete hourly checks of the building to ensure the safety of all residents and respond appropriately.
- Support new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required.
- Adhere to the code of ethics.

**_ Administration_**
- Write clear, concise, and objective case notes.
- Adhere to the standards set out in program procedure manual.
- Complete program supply orders and program purchases as needed with the support of the Team Lead.
- Assist with completing online grocery orders for meal services as needed.
- Assist with data collection and entry as directed.
- Act as a support to the case management team by assisting with administrative tasks such as data entry, inputting CIVI assessments, HMIS assessment, file audits, filing, scanning etc.
- Complete additional administrative duties as required.

**_ Shift Responsibilities_**
- Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery.
- Assist with maintaining a clean and organized office space.
- Provide medication assistance to residents, including completing additional administrative tasks such as updating and/or creating new Medication Assistance Record (MAR) templates.
- Complete medication deliveries (put away & record in MAR binder, create new MAR sheets as needed - blister packs, vial, PRNs etc.)

**_ Team_**
- Participate and engage in training and team meetings, including completing team meeting minutes.
- Collaborate with community partners (such as PACT, Homecare) in a positive and professional manner as required.
- Maintain staff and resident confidentiality and clear boundaries, both inside and outside the program.
- Represent the program and the agency in the community in a professional manner.
- Work collaboratively with all team members to achieve excellent service and outcomes for residents.
- Model professional behaviour and positive communication with residents, volunteers, staff, and partners.
- Perform other duties as required.

**Qualifications and Experience**:

- Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience
- Excellent group facilitation, interpersonal, communication and conflict resolution skills
- Experience with place based supportive housing and crisis intervention is an asset
- Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset
- Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills
- Non-judgmental, patient, friendly, and professional
- Ability to multi-task in fast-paced environment
- Class 5 driver’s license and clean 3-year drivers abstract are required.
- First Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months

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