Technical Coordinator, Vancouver General Hospital

4 weeks ago

Vancouver, Canada PHSA Full time

**Technical Coordinator, Vancouver General Hospital Labs**

Provincial Laboratory Medicine Services

Vancouver, BC

**What you’ll do**
- Act as a technical resource by providing technical guidance to staff within the designated discipline or area of expertise using established standards and methodologies. Assist the Technical Practice Lead or Team Lead in the development of; standardized policies, standards and procedures in support of practice goals and objectives. Assist in implementing and communicating planned technical changes to staff and providing the appropriate feedback to the Technical Practice Lead or Team Lead as required. Involve the Team Lead or Technical Practice Lead in resolving problems and removing barriers.
- Provide technical guidance and advice through methods such as demonstrating procedures and work techniques to staff, assisting with facilitating resolutions to technical issues, and monitoring technical activities to ensure area standards are met and safety procedures are followed. Communicate unresolved work issues to Team Lead or Technical Practice Lead as appropriate for escalation. Act as a resource person for troubleshooting problems with instrumentation and methodology.
- Assist with the development, implementation and evaluation of the discipline specific Quality Program and related activities, and assists in monitoring KPI’s. Monitor internal and external quality control and other quality indicators, makes corrections as appropriate, and prepares quality indicator reports. Communicate technical quality issues to the Technical Practice Lead or Team Lead, participate in the investigation of critical incidents as required and ensure that the Site Supervisor or Team Lead is kept informed of all quality and safety issues. Implement DAP standards and recommendations and ensures staff compliance. Assist in the investigation of complaints from health care providers and patients. Assist Site Supervisor and Team Lead to ensure the site/area meets safety standards. Comply with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.
- Participate in the development, coordination and implementation of staff and students orientation and training programs. Assist the Technical Practice Lead or Team Lead and Site Supervisor with coordination of training activities and performance within designated area, identify training requirements, develop tools for training and competency and perform the necessary audits to ensure competency. Demonstrate procedures and work techniques as required. Provide input on technical performance issues and refers them to the Site Supervisor.
- Participate in the evaluation, selection and implementation of new instrumentation and methodology, as required. Inform the Technical Practice Lead or Team Lead of the equipment needs for the site/area and provide data such as test volumes and maintenance documents as required. Assist in the implementation of timelines and assigns staff to the evaluation and implementation of new equipment. Assist in the evaluation of new methods and equipment, the implementation of new procedures, and schedules the training of designated staff in new equipment, techniques, and procedures as appropriate. Responsible for maintenance and calibration of designated laboratory instruments and informs, Technical Practice Lead or Team Lead and Site Supervisor and department staff of significant instrument failures as required. Assist the Technical Practice Lead or Team Lead with the development and maintenance of procedure manuals for assigned area.

**What you bring**

Qualifications
- Certified by the Canadian Society for Medical Laboratory Science. Bachelor of Science degree or an Advanced Registered certificate or completion of a supervisory/management program
- Minimum of three (3) years’ recent, related experience or an equivalent combination of education, training and experience.
- A valid BC driver’s license and access to a personal vehicle for business related purposes.

You will also have
- Comprehensive knowledge and recent related experience in laboratory discipline
- Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CSMLS and/or other relevant national professional associations
- Comprehensive knowledge of method development and evaluation and research processes.
- Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
- Knowledge of administrative structure and function of laboratories of varying sizes
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indige

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