Jr IT Assistant

We are looking for a highly motivated, resourceful, and hands-on team player to join our team.

The IT Assistant will be responsible for supporting the IT Manager and providing daily technical support for computer network users, for both hardware and software inquiries. This is not a remote position.

Main Responsibilities
- Responsible to providing technical and Software support to users on all platforms
- Responsible for configuring hardware and software, the set up of printers or routers, and repair equipment.
- Implement New Software and maintain support on the software
- Website Updates
- Help Marketing with social media and Graphic Quark Express
- Provide front and back end technical support and solutions for digital assets
- Prepare Reports and Queries to support users
- Prepare computers/iPad for new users in accordance to job specifications, specific software, and access on network domain.
- Office 365 user setups, configuration, security, 365 groups, MFA, Azure

AD and ongoing updates to groups/distribution lists in 365 and Domain
Controller, including security access to network files/folders.
- Maintain licenses and upgrade software when needed
- Other duties and ad-hoc projects as needed

Skills & Qualifications
- Experience with Microsoft Office Platforms, specifically Office 365.
- Strong technical skills with Windows server OS (Windows 2012 R2,2016, 2019) and Desktop OS (Windows 10)
- Basic Knowledge of Microsoft Sql Server 2017 and up
- Basic Knowledge of Citrix XenApp or Microsoft RDP
- Basic knowledge of VMWare, Microsoft Azure and VmBackup
- Knowledge of networking, TCP/IP, DNS, DHCP, VPN, Wi-Fi
- Ability to quickly assess and troubleshoot problems
- Excellent interpersonal and communication skills, both verbal and written
- Strong organizational skills, accuracy, and attention to detail and keen problem solver

TO APPLY

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- On call
- Overtime
- Weekend availability

Ability to commute/relocate:

- Nisku, AB T9E 1C5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person