General Manager

3 weeks ago

Milton, Canada Ceva Logistics Full time

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 98,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?

**YOUR ROLE**

Responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and maintaining customer relations by focusing on the contract’s daily operations based on the needs of the customer. Models and acts in accordance with our guiding principles and core values.

**WHAT ARE YOU GOING TO DO?**
- Ensure ongoing customer service and maintain customer relations through focusing on the contract’s daily operations based on customer’s needs. Utilize daily communications with the customer to discuss service needs and potential problems.
- Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
- Responsible for the organic growth and development of additional business opportunities with existing customer.
- Ensure safety, maintain quality, establish, and monitor cost control programs.
- Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
- Work with government departments, social groups, etc.
- Provide leadership in coaching, mentoring, personnel selection, and professional development.
- Oversee operations management within the company guidelines.
- Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer’s requirements and control costs.
- Provide support and guidance to hiring manager.
- Manage the contract staff to assure continued quality service by writing procedures, testing, hiring, and training managerial and operational personnel.
- Maintain corporate productivity and quality award programs to recognize outstanding performance.
- Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes.
- Train managers and other personnel strategically in all areas that will help achieve the contract goals and objectives and satisfy the customer.
- Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
- Motivate the workforce through Performance Management program; encourage input from employees through Employee Involvement Groups; and reward for continuous performance using award programs.
- Establish and monitor cost control programs, including annual budget development, monthly P&L review, and payroll and cost analysis. Utilize Performance Management projects to guide managerial staff to monitor and control costs on a weekly basis.
- Daily administration of contract, including preparation of customer related performance reports and other correspondence; requests from vendors, general office, and contract employees; and all other items that fall within managerial scope of responsibility.
- Negotiate and enforce collective bargaining agreement where applicable.
- Negotiate resolutions pertaining to conflicts in the workplace.

**WHAT ARE WE LOOKING FOR?**
- General management skills involving revenue, budgets, EBITA, people skills, customer service and correcting operational problems.
- Exceptional written and oral communication skills including the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.
- Excellent planning, time management, collaboration, decision making and organization skills.
- Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
- Experienced in project management methodologies with a focus on managing solution drive strategy plans to achieve goals.
- Strong interpersonal skills including diplomacy and patience.
- Must be able to read, write and speak English fluently.

**Minimum**:

- Bachelor’s Degree in Logistics, 3 PL or Transportation is required.
- Minimum 10 years’ experience and expertise in operations and business management.
- Experience leading large number of facilities, geographically dispersed, working through people, retaining, and growing business.

**Preferred**:

- Master’s degree.

**Travel

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