Technical Support Representative

**AQUIRE FMS - Tech Support Coordinator**

Tech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country.

**Responsibilities & Duties include, but are not limited to**:

- Utilizing Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and Refrigeration systems and their performance levels.
- Review alarm database for HVAC and Refrigeration equipment and dispatch service requests based on findings and equipment assessment as required.
- Provide remote troubleshooting assistance for field technicians as required.
- Collect and compile operational data to assist in the preparation of reports and documentation for our Communication and Management Teams.

**Qualifications & Skills**:

- Remote HVAC automation system technical support experience (_**this would be considered an asset**_).
- Remote system monitoring and troubleshooting experience.
- Thorough understanding of control theories and concepts.
- Strong communication skills (_**verbal and written**_).
- Must have strong interpersonal, communicational, and organizational skills.
- High level of attention to detail with the ability to work in a fast-paced environment making educated decisions based on data review.
- Ability to identify and resolve issues in a timely manner.
- Ability to maintain confidentiality regarding customer and company designs and technologies.
- Strong sense of organization, discipline, and task prioritization.

**Education and Experience Requirements**:

- High school diploma or equivalent.
- Remote Technical experience or related field experience.
- Advanced knowledge of Microsoft Office.

**Job Type**:
Contract

**Schedule**:

- 12hour shift
- 1:00PM to 1:30AM EST

**Job Type**: Fixed term contract

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Orono, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person