Guest Service Representative

3 weeks ago

Tofino, Canada Wickaninnish Inn Full time

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

A Guest Service Representative (GSR) is the Wickaninnish Inn's version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest's personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests' experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in

Please note due to COVID-19 operating regulations/standards some duties may change.

Financial Commitment Incentive available.

**Objectives**:
Take and process reservation calls
Welcome guests, check in and check out guests, assisting with luggage
Guest Orientation
Deliver amenities (fruit plates, room deliveries etc.)
Guest Services and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

Profile description
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
Must be willing to be part of a world-class Front Office team
Minimum 2 years experience in the Service Industry or 1 years of experience in a high-end luxury facility is necessary
Previous Reservations experience is an asset
A professional and groomed appearance is required
Excellent interpersonal and communication skills, both written and verbal are needed
Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
Must be willing to work evenings and weekends
Valid Class 5 Driver's License
A mutual understanding of your employment duration will be determined during your interview
Ability to maintain all COVID-19 operating regulations/standards

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