Venue General Manager: Axe Throwing

1 day ago

London, Canada BATL Axe Throwing Full time

**Who We Are**

BATL is one of the quickest growing brands in the sporting entertainment industry, with extensive national press coverage and a fanatical following of league members and event guests. Almost 2 million people from all walks of life have thrown axes at one of our BATL venues. BATL is a proud founding member of the International Axe Throwing Federation (IATF).

**Who We’re Looking For**
As a full-time General Manager at one of BATL’s axe throwing venues, your role will be to share BATL’s passion for axe throwing by efficiently delivering a safe and ridiculously fun experience to our guests. Don’t worry if you’ve never picked up an axe, we can teach you You will manage a team of 10-20 passionate axe-throwing Coaches and Shift Supervisors, motivating and achieving results while maintaining safety in our welcoming culture. We're looking for the most capable and positive people to build our team. If you have an exceptional background in high performance hospitality and a passion for building community, then we'd like to speak with you.

**Your Key Responsibilities Will Include**:

- **Customer relations**: As the face of your BATL venue, you will develop a thriving customer base by delivering an unparalleled entertainment experience, resolving any Guest issues, and engaging with your League community.
- **Talent**: In addition to efficient staff scheduling, your leadership will foster BATL’s inclusive and positive culture, including the hiring, training, and performance management and mentorship of your venue's Coaches, Shift Supervisors, and Assistant Manager.
- **Partnership**: You will support profitability of your venue through development of local commercial partnerships.
- **Operations**: You will implement systems, ensuring smooth facility operations including rigorously upholding BATL’s commitment to safety, cleanliness, and presentation.
- **Communication**: You will provide your partners at our centralized head office (our Venue Support Team) with ongoing feedback and reporting of financial metrics. You will collaborate positively and productively with your GM colleagues.

**Your Skills And Qualifications**
- You have the drive to inspire a team, including strong leadership and management skills, displaying high confidence and emotional EQ to manage group dynamics in a setting of friendly competition.
- You have an enthusiasm for patiently sharing new experiences with others.
- You have a high energy, positive demeanour with strong communication skills.
- You are adaptable, capable of responding to unanticipated situations on the fly including conflict resolution, managing multiple activities, and prioritizing competing demands while maintaining a fun demeanour.
- You have a results-oriented and solutions-focused mindset and are an innovative and strategic thinker.
- You are a problem-solver, able to synthesize data and take initiative to prevent problems from escalating.
- You have P&L ownership experience with a track record of revenue growth and expense-saving solutions.
- You are capable of using basic power tools (e.g. drill, grinder, crowbar) or comfortable to learn (we’ll train you until you are safely capable).
- You have high competence with personal organization and productivity, including experience using Microsoft Excel.
- You don’t need to know how to throw an axe, we’ll teach you

**What We Can Offer You**
- Managing a small community business within the support of a larger framework.
- Comprehensive health benefits package, available to you after successful completion of your 3-month probationary period.
- Future opportunities for career advancement as our company grows, including the possibility of voluntary relocation or our centralized head office (our Venue Support Team).
- Certified CPR and First Aid training provided, as well as alcohol server certification.
- A service-oriented work environment that is professionally challenging while socially informal. We’re buttoned down behind the scenes so our guests can relax and enjoy a fun, safe experience.
- Complimentary access to thousands of soft
- and hard-skills training courses available at the LinkedIn learning portal. We invest in our team with quarterly training in conflict resolution, productivity, guest experience, and our ongoing program focusing on anti-racism diversity, inclusion, and belonging.
- Staff discounts on BATL apparel, merchandise, and axe throwing, including 50% off league membership
- Our hours of operation usually conclude before midnight.

**BATL Core Values**
**We are a COMMUNITY**: We strive to build something greater than the sum of us as individuals.
- We are generous, respectful, and lend a hand.
- We work with our neighbors, building on our successes together.
- We support each other and adapt in order to grow.

**We are EMPOWERED**: We take initiative. We are accountable for our actions and decisions.
- We have a sense of ownership, taking responsibility and finishin

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