IT Specialist

Are you looking to grow your career in accounting? Do you love to compete? Are you hungry for achievement? Do you like to work with a team of likeminded individuals? For a company where culture is nurtured and managed as a critical source of advantage? Where every employee knows and cares about direction and strategy?

AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we’ve built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:

- Going to the ends of the earth to make our customers successful, and
- Bringing fresh ideas to an established market

We manufacture ocean sensing solutions - sensors, instrumentation, and deployment systems - for business and government customers on all seven continents. As a hi-tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.

At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town hall meetings with on-the-fly question & answer sessions. If you are familiar with these concepts - or they interest you - then you might be a fit for AML.

**Functional Accountabilities**:

- **Customer First**: Primary contact for all IT related issues, and requests, with all interactions meeting an NPS > 0.
- **Problem Solver**: Resolves technical issues and support cases for IT systems ensuring Sev1 issues are normalized within 24 hours.
- **Owner of Systems**: Maintains all corporate systems, software, hardware, network, and database with a monthly uptime of 99%.
- **Safeguards Data**: Enforces security protocols to safeguard company data. Recommends 2 opportunities for improvements every quarter.
- **Creates Expert User Base**: Works to ensure the team is trained and equipped to use essential systems effectively and onboards new employees. Conducts monthly team training sessions.
- **Documents Everything**: Ensures documentation of IT infrastructure, configurations and policies are alive, effective and appropriate. Creates or updates 2 IT control documents every quarter.
- **Drives Adoption**: Enforces compliance of internal IT policies and best practices. Conducts 3 internal audits every quarter.
- **Functional Backup**: Primary backup for Epicor and Salesforce tech support.

**Key Competencies**:

- **Communication**: Ability to tailor language and detail to the audience, both high and low level. Can effectively explain technical concepts to non-technical stakeholders to build knowledge and adoption.
- **EQ / Emotional Intelligence**: Ability to use and manage emotions to communicate effectively, overcome challenges, navigate conflict and strengthen relationships.
- **Solution Finding**: Doesn't necessarily know all the answers, but is driven to find the answers. Willingness to learn and adapt to evolving technologies and industry best practices to ensure IT infrastructure remains efficient and relevant.
- **Hardware Skills**: Adept at troubleshooting and repairing computer hardware, installing upgrades, building and deploying new systems.

Pay: $55,000.00-$68,000.00 per year