Shelter Employment Coach

1 month ago

Calgary, Canada The Mustard Seed Society Full time

If you are passionate about making a difference for our vulnerable population and supporting them as they work towards self improvement and a better life we have an exciting opening for you on our Employment Team.

The Shelter Employment Coach works closely with Mustard Seed guests to encourage them in their journey, connect them with programs and services, and support them in finding and maintaining sustainable employment. This position works collaboratively with other members of the Shelter Team, Employment Team, external agencies, employers, and other Mustard Seed departments to break the stigmas of homelessness and help guests achieve their employment goals. This worker is an exceptional liaison to employers and community agencies, is effective in uncovering employment and community-wide collaboration opportunities and excels at connecting guests to the Mustard Seed Employment Program as well as other Mustard Seed services. Crisis intervention and conflict resolution are daily occurrences for this role.

Position Type: Full time
Schedule: Monday - Friday; 8am - 4:30pm
Reporting to: Employment Manager
Location: Foothills Shelter

**MAJOR DUTIES AND RESPONSIBILITIES EMPLOYMENT**:

- Effectively and competently move clients and guests towards The Mustard Seed’s employment initiatives;
- Oversee the development, implementation, and all administrative duties of the Transition program;
- Collaborate closely with the Employment Supervisor and Employment Coaches to create and implement strategies to ensure the success of the program;
- Serve as an advocate for guests by creating a bridge between them and The Mustard Seed Employment Program and other Mustard Seed services;
- Conduct intakes & assessments with guests to identify their issues and barriers to Employment;
- Interview, assess and prepare all potential Employment program participants, working closely with referring partners and any other stakeholders to ensure that guest’s needs are met;
- Maintain a caseload of 25-35 active clients;
- Provide support and crisis intervention to both guests and employers as necessary;
- Document all guest interactions and progress;
- Work collaboratively with other Mustard Seed program areas as well as external agencies and refer guests to their case managers when needed;
- Accountable for monthly KPI goals;
- Attend meetings and training as required;
- Utilize volunteers to assist clients in meeting their employment goals
- Other duties as required;
**MINIMUM QUALIFICATIONS AND SKILLS**
- Degree/Diploma in Human Services field or relevant discipline;
- 2 years related work experience preferred;
- Customer Service experience;
- Strong working knowledge in Microsoft Office Programs (i.e., Word, Outlook, Excel, etc.);
- Excellent organization and time management skills;
- A self-starter with the ability to work in a cross-functional team;
- Ability to accomplish goals with mínimal supervision;
- Excellent written, oral, and interpersonal skills;
- Must have reliable vehicle with a minimum of $2,000,000 liability insurance (parking provided, mileage reimbursement) and a Valid Driver’s License (Class 5);
- Desire to work in a Christian environment.

**WORKING CONDITIONS**
- Cell phone and laptop are provided;
- The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests;
- This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk;
- Fast paced and demanding work environment;
- Moderate to extreme mental effort required to respond to highly intense situations

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days._

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

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