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Analyst, Loyalty Fraud Operations

4 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Analyst, Fraud is responsible for the monitoring of loyalty program traffic, to detect and prevent potential loss of revenues, resulting from fraudulent activities. Also, responsible for performing ongoing analysis of data and intelligence, to identify fraud patterns, schemes, new trends and proposing solutions, which protect Air Canada's current and expected revenue.

The Analyst, Fraud will be reporting to the Manager, Fraud.

**Responsibilities**:

- Support payment monitoring to review and analyze booking data and payment details to determine level of financial risk to Air Canada.
- Monitor and analyze loyalty activities to determine if transactions pose risks to Air Canada's and take appropriate actions.
- Evaluate and reconcile results of flagged suspicious transactions.
- Utilize information from internal and external partners to identify potential fraud attempts.
- Provide support to front liners such as contact centers and other departments.
- Effectively manages all incoming communication and phone calls with our customer's relation, vendors, and internal teams via multiple channels.
- Perform analysis on large data sets to identify fraud trends and patterns and provide recommendations based on findings and take corrective action.
- Perform technical investigations to identify abuse and misuse of systems and processes.
- Monitor and action potential Loyalty Program non-compliant behavior and/or fraudulent transactions requiring corrective actions in order to eliminate potential sources for fraud.
- Analyze, detect, and identify any control weaknesses in Air Canada's systems and/or partner(s) systems.
- Perform Loyalty fraud detection and response activities for Air Canada's loyalty program.
- Identify consumer and agency attempts to penetrate Air Canada's fraud control protocols.
- Provide rules optimization suggestions to adapt to new fraud trends and increase the efficacy of the fraud prevention strategy.
- Participate in remediation actions in implementing fraud controls for specific process/system weaknesses in order to reduce the risk of fraud and related costs.
- Maintain a database of investigation data and trends. Analyze and determine appropriate future actions.
- Manage operational risk controls in accordance with Aeroplan's Terms and Conditions and Air Canada's policies and procedures. Engage relevant stakeholders when required.
- Conduct detailed external investigations, which spans across multiple systems and partner systems associated with alleged violations of applicable Loyalty Program regulations, terms and conditions, and policies and procedures.
- Build strong relationships and collaborate with loyalty partners and vendors.

**Qualifications**
- Bachelor's degree or equivalent relevant experience.
- 3 to 5 years of experience in fraud prevention or detection.
- Solid degree of proficiency in Business intelligence tools and skills in Excel and Office 365, SQL and data visualization.
- Expertise in PowerBI or similar tool is an asset.
- Self motivated and able to take initiative and work independently.
- Strong capabilities in analysis & problem resolution with a solid degree of technical proficiency.
- Ability to learn quickly, handle a high volume of activity, and work in fast-paced environment.
- Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions Openness and willingness to adapt to different and new ways of doing things.
- Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships.
- Knowledge of Airline industry and loyalty programs experience.
- Strong organizational skills to track ongoing initiatives.
- Flexibility and willingness to work weekends and holidays depending on operational needs.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.