Service Writer

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**POSITION RESPONSIBILITIES**:

- Processing paperwork including job jackets, notes, and invoices are administered in a timely and accurate manner
- Full cycle workorder process
- Work with Shop Leadership to arrange and attend regular department safety meetings, prepare and distribute meetings to all personnel involved
- Work with Safety Manager to ensure adherence to all OH&S Safety Standards, track deficiency action items and progress
- Administration, monitoring and coordination of warranty items, issues and returns
- Warranty claim details including claim writing, warranty returns, warranty reconciliations and warranty appeals when needed
- Works closely with Technicians and Parts Manager so there is limited delay in any required service-related parts
- Responsible for gathering and interpreting information on equipment condition from the Technicians in order to communicate this information in a professional manner
- Time clock management and time entry for any hourly staff
- In conjunction with the Shop Manager, monitor and create staff rotation related to shift work and on-call schedules
- In conjunction of the Shop Manager, entry of regular maintenance schedules into service database (Full Bay) for all relevant equipment
- Responsible for all maintenance-related communication; requests, diagnosis, progress, delays and completion notification
- Keeps all information updated in service database (Full Bay), including customer profiles, equipment, hours, and other relevant information from the work order
- Maintains service accessories and supplies and prepares replacement orders when necessary
- Performs other functions or duties as directed by management in-line with the objectives of the Service/Shop Department

**EDUCATION, SKILLS AND KNOWLEDGE**:

- High School Diploma or equivalent
- Education or substantial experience in administration and customer service in a shop environment
- Experience using Fullbay or any other heavy-duty repair shop software, will be considered an asset
- Knowledge of office procedures and accounting practices
- General understanding of mechanical/technical terms
- Knowledge of agricultural industry and related equipment
- Strong attention to detail with exceptional interpersonal skills
- High attention to detail and proven data entry and data editing skills
- Process-driven, organized and able to adjust schedules in the event of competing or high-priority items