Employment and Income Assistance Counsellor

4 weeks ago

Winnipeg, Canada Manitoba Government Full time

**Employment and Income Assistance Counsellor**:
SP3 Social Services Worker 3

Regular/full-time

Department of Families

Regional Social Services and Provincial Services, Community Services and Supports Division

Winnipeg MB

Advertisement Number: 42906

Salary(s): SP3 $53,713.00 - $69,146.00 per year

Closing Date: May 19, 2024

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities.

A 12-month eligibility list may be created from this competition for similar regular, term, full-time or part-time positions.

The Employment and Income Assistance (EIA) Program is a program of last resort that provides financial and other assistance to eligible Manitobans who have no other way to support themselves or their families. The program works with persons living with disabilities to meet their specialized needs and ensure inclusion in the community while also partnering with employable participants and their families to encourage access and participation in the workforce.

To be considered for this competition, you are required to submit an Application Form for screening in addition to a resume and cover letter.

**Note: Only those who submit the Application Form, resume and cover letter will be considered. See below for further instructions**:
Conditions of Employment:

- Must be legally entitled to work in Canada
- Must provide a satisfactory Criminal Record Check (including the vulnerable sector search)
- Must provide a satisfactory Child Abuse Registry Check
- Must provide a satisfactory Adult Abuse Registry Check
- A valid driver's license and access to a vehicle to travel for business purposes.

Qualifications:
Essential:

- Post-secondary education in the social services field. This may include a certificate, diploma or degree.
- Related case management experience, including conducting interviews; providing supportive counselling, performing assessment, planning and service coordination. Other combinations of relevant education and experience may be considered at an underfill or commensurate classification and salary.
- Experience working with individuals/families from diverse backgrounds (cultural, financially disadvantaged, persons with disabilities, socially disadvantaged, newcomers, etc.) who may face multiple barriers and challenges such as addictions, mental illness, disability and employment.
- Ability to manage conflict in a calm, assertive and respectful manner.
- Effective verbal communication skills.
- Effective written communication skills.
- Excellent interpersonal skills with the ability to demonstrate compassion, empathy and a non-judgemental approach
- Ability to independently problem-solve with understanding while also ensuring that Legislation and policy are appropriately and equitably applied.
- Ability to set priorities, to organize and exercise initiative in a complex and fast-paced work environment with high-volume caseloads and competing demands.
- Ability to work effectively in a team environment with participants, other programs and external resources.
- Proficiency in MS Office (Word and Outlook).
- Excellent French verbal communications skills. *required only for designated bilingual positions.
- Excellent French written communications skills. *required only for deisgnated bilingual positions.

**Duties**:
What you will do:
As an EIA Counsellor, you are a part of a larger social services team of health, education, training and employment professionals who work in partnership to help Manitobans maximize independence, autonomy and quality of life. The work environment is fast-paced and dynamic.

You will be assisting participants, meeting with them in person and on the phone, hearing their stories, assessing their needs, determining eligibility for benefits, providing counselling and connecting them with resources. Oftentimes, they may be experiencing physical, emotional and/or mental health issues, and have other stressors impacting their day. This can make for challenging situations, but you will also find reward in helping participants move forward in their lives.

Who you are:

- You have strong interpersonal communication skills and you interact with people with dignity, respect, objectivity and the desire to actively listen and learn.
- You are a great listener, you can articulate clearly and you understand the importance of looking beyond what is at the surface, and you can maintain flexibility in your approach and planning

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