Retail Store Manager

4 months ago


Vancouver, Canada Circle Craft Full time

Job Outline

Circle Craft Co-op’s Store Manager leads the retail team, engaging customers in the exquisite world of BC’s finest craft. Their passion for fine craft is the link between the Co-op’s members and their customers. They lead with integrity, demonstrate exemplary customer service, ensure the store is beautifully merchandised, runs smoothly, and that the retail team is well informed and equitably and fairly treated.

Core Responsibilities
- Celebrate and sell BC’s finest craft.
- Lead and inspire an engaged and knowledgeable retail team.
- Create a welcoming and positive customer experience, building loyalty with Circle Craft’s customers and community.
- Work the retail floor, modeling exceptional customer service, demonstrating desired behaviors, motivating and coaching retail team members.
- Manage the retail team including hiring, training, scheduling, payroll, assigning and monitoring tasks, coaching, evaluating, addressing performance issues, developing talent and recommending organizational improvements.
- Foster and maintain a work environment and culture that is inclusive, respectful and rewarding.
- Work with Circle Craft Co-op’s board of directors to develop annual operational plans and key performance indicators.

Qualifications & Experience
- Strong merchandising and social media skills.
- Experience managing staff in a respectful, safe and engaging retail environment.
- Comfortable with setting expectations, coaching and evaluating team members.
- Strong communication skills both written and spoken.
- Competence in Google Suite, MS Office Suite, POS systems.

About Circle Craft

Circle Craft Co-Operative on Granville Island represents the finest of BC craft. Built on a reputation for integrity and quality, the Circle Craft Store is owned and operated by a co-operative of 130+ artists, many of whom are recipients of significant awards, and who exhibit extensively across Canada and internationally.

The Circle Craft Store carries exquisite work in ceramics, glass, jewelry, metal, paper, têxtiles, and woodacross a broad price range.

Pay: $55,000.00-$65,000.00 per year

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Microsoft Office: 3 years (preferred)
- Retail management: 3 years (preferred)

Work Location: In person



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