Gaming Inspector-gbh

3 weeks ago

Port Perry, Canada Great Canadian Full time

**The key accountabilities for this position include**:

- Excellent internal and external customer service skills are required to be displayed at all times
- To oversee and ensure efficient table game procedures at assigned tables
- Ensure professional game activity and respectful Customer Service by attending to patrons with optimal care and professionalism
- Abides by the binding instructions for the safety and the handling of money, keys and codes
- Conveys and implements methodical error prevention and is involved in its continuous improvements
- Sets examples through own actions
- Makes certain that all game activities and transactions are carried out professionally and efficiently according to the ICM, GBH policies and procedures and under strict compliance with legal requirements
- Responsible for the transactions on the tables as well as their correct entry and verification (with signature) of all transactions
- Jointly responsible for the correct accounting of money transactions within the Table Games Department and the issue of all legally required information in regards to table results
- Reports all incidents to the Pit Manager and/ or the Gaming Shift Manager respectively in accordance with regulated operating procedures
- Reports any suspicious guest-behavior that may hinder the implementation of licensing requirements and/or incur liabilities (trespass, money laundering, social obligations) to the Pit Manager or the Gaming Shift Manager
- Table Game Inspectors are responsible to enter the Guests information from the Players card into the system
- Table Game Inspectors are responsible to ask Guests for their Players card and to explain the value of the card
- To perform other duties as required by the Pit manager or Casino Shift Manager

**Successful applicants will demonstrate the following qualifications**:

- Experience as a Dealer 4 or above
- Must first successfully pass Inspectors training as defined by the Casino Prior to being considered for any Table Game Inspector positions
- Experience in money handling
- Thorough knowledge of the applicable sections of the:

- Gaming Control Act
- Approved Rules of games
- Games Procedures
- Must be accurate and detail oriented
- Works independently, diligently and dutifully
- Must have excellent communication, negotiating and conversational skills
- Must be able to work in a team environment
- Able to deal with stressful situations in a high volume establishment
- Dedicated to superior customer service

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