Parts Advisor/parts Person

4 days ago

Nanaimo, Canada Westerra Equipment Full time

**Westerra Equipment **has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders, and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling, and more with their equipment needs. Join our award-winning company and experience working at **Gold Certified Canada's Best Managed Company, A Great Place to Work,** and one of **BC's Top Employers**.

Are you interested in working with world-class brands including Bobcat, Doosan, Linde, Clark, and Vermeer? As a Parts Advisor/Person at Westerra Equipment, you would be doing just that We are looking for a customer-focused individual to join our **Nanaimo** team. Responsibilities include communicating with customers, and assisting with inventory control. In a multifaceted position, you will work with a tight-knit team to support internal and external customers. If you possess excellent problem-solving ability, are self-motived, and pride yourself on delivering exceptional customer service, we would love to hear from you

**Key Responsibilities**:

- Interact with customers (internal/external), catering to their specific requirements and addressing queries.
- Sell parts to meet the customer's needs and repair the problem.
- Follow up on customer orders and complete tasks assigned by the manager and/or outlined in our SOPs.
- Record all parts sales transactions in our operating system.
- Supports the Parts Department, including the shipping & receiving of inventory, lookup, and sourcing of parts and opening and closing of invoices, core, and warranty returns.
- When working the parts counter, follows prescribed cash, credit, and cheque SOPs of the dealership.
- Processes cores, warranties, and new return merchandise as required at a point of sale.
- Maintains the retail sale floor and displays to meet or exceed the dealership's standards.
- Assists in keeping the parts department, inventory warehouse, and shipping & receiving clean and orderly.
- Attends training as prescribed by management to maintain proficiency in his/her job description.
- Demonstrates a positive team attitude with a willingness to learn.
- Uses dealership equipment and resources safely and proficiently.
- Other duties as assigned.

**Required Knowledge, Skills & Abilities**:

- Completion of Grade 12.
- 2-4 years of experience related training and experience.
- Experience in an Automotive/Industrial parts department will be considered an asset.
- Above-average computer skills including Microsoft Office, Outlook, Word, Excel. Knowledge of Soft base operating system preferred, but not required.
- Knowledge of warehouse and material inventory controls, procedures, and practices.
- Physical capabilities are necessary to perform the duties of the position, including the ability to lift less than 50lbs.
- Valid B.C. Driver's License with safe driving record.

**Who We Are**:Our people are at the core of what we do. We take the time to hire the right people who share our five core values, train them, coach them, and reward them for their successes.
- ** Build Trust** - Build trust with others and & each other.
- ** Be a Team Player** - Commit to working together to win.
- ** Be Customer Focused** - "Wow" customers, so they become "Raving Fans".
- ** Support Community **- Care for our people, our community, and the planet.
- ** Deliver Results** - Know what you need to do and get it done.

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