Client Success Analyst

3 weeks ago

North York, Canada YuJa Inc. Full time

YuJa is looking for talented individuals to work within our Toronto office and play a full-time Client Success Analyst role on our team. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision but also can contribute to the diverse thinking our team requires.

**About Us**

**About the Role**
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products, ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

**About You**
- A proactive problem-solver with exceptional written and verbal communication skills.
- Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
- Confident in engaging with senior-level professionals and managing their needs.
- Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
- Competitive, ambitious, and eager to grow in a fast-paced environment.
- Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

**Why you'll love working here**

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at $50,000/year + performance-based incentives, and comprehensive benefits and engagement opportunities.
- **Comprehensive Benefits**:

- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Paid sick days
- **Team Engagement**:

- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders

**Schedule**

This is an office-based role with standard hours from Monday to Friday.

**How to Apply**

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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