Store Manager
5 months ago
The store manager seizes the chance to identify and grow new business opportunities and potential new clients. He will develop an action plan to maintain or increase sales. He will process the returns and exchanges of the merchandise. His ability to satisfy the customer's expectations and efficiently resolve problems with courtesy is of utmost importance. Furthermore, he will manage the staff and the store's daily activities. He is responsible for achieving sales objectives and maximize opportunities.
**Main functions**:
- Offer an outstanding customer service by greeting the customers and assisting them in finding the answers to their questions or the products they need in person and by phone, to answer the customers questions in a friendly and polite manner and transferring requests when necessary
- Understand the operation of the cash, returns, exchanges and credit notes
- Grasp the opportunities to determine and grow new business possibilities and new clients
- Communicate sales objectives with the employees daily
- Coach and guide the employees to help them use sales objectives to generate profits and deliver value added products
- Know the company's programs, procedures and computer system inside out (Fidelity card, account setup, pro card, special orders, Ogasys, Intranet, etc...)
- Ensure you contribute effectively to the profitability of the company by developing your team using exceptional leadership throughout the company (customer management, employee management, merchandise management, exceptional seller, merchandising, etc...)
- Participate in reunions and in trainings if needed
- Open and close the store
- Employee management (schedule, absences, evaluations, disciplinary measures, etc...)
- Manage client and employee complaints pleasantly
- Build a winning and diverse team by developing and maintaining good relationships with the employees in order to encourage performance excellence and career progression
**Requirements and skills**
- High school diploma required
- College or university diploma in a field related to sales or electronics an asset
- Have 3 to 5 years experience in retail management with direct responsibility for achieving sales and service objectives
- Good knowledge of Microsoft Office (Excel, Word and Outlook)
- Excellent communication skills
- Good team spirit and unifier
- Ability to work under pressure
- Bilingual (mandatory)
- Ability to resolve customer issues diplomatically
- Ability to manage to achieve results
- Ability to influence, mobilize and motivate the others
- Merchandising skills an asset
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$75,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- VRSP
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Retail management: 3 years (preferred)
**Language**:
- French & English (preferred)
Work Location: In person
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