Customer Service Representative

3 weeks ago


Stittsville, Canada Saand Inc Full time

Title**:Customer Service Representative**

Department: Sales & Customer Service
- **Purpose of position**:_

The Customer Service Representative position is responsible for developing strong relationships with clients and having a deep understanding of customer needs to act as the liaison and main point of contact between the customer and other departments. The role coordinates internal resources and company abilities in order to respond quickly to customer needs and to implement proactive corrective actions as needed to ensure a high level of customer experience and satisfaction.
- **Duties & Responsibilities**:_Other duties may be assigned._
- Customer account visits including project discussions alignment of project orders, understanding of customers planning schedules coordinating back to our scheduling for capacity planning.
- Relationship uilding with project managers/purchasers to discuss project orders.
- Assist outside sales representatives by communicating potential issues and providing solutions with orders. Working together for customer satisfaction.
- Log customer complaints (including RMA) with full information of the issue from the customer point of view.
- Coordinating interdepartmentally with Production scheduling / Shipping on customer specific requirements.
- Assist customers on tracking and expediting orders as required.
- Analyzing and reviewing incoming orders for completeness and accuracy as per our vetting standard protocols.
- Entering orders into an ERP system as required
- Quoting / Pricing into our ERP system as required
- Technical knowledge of Saand products (benefits / comparisons)
- Ability to read and understand technical drawings and diagrams an asset.
- **Work Experience Requirements**:_
- o Minimum 3 years customer service in a manufacturing environment
- o Fluency in English, written and oral is essential and French would be an asset.
- o Working knowledge of MS Office and strong keyboarding skills.
- o Proven customer service orientation.
- o Excellent verbal and written communication skills.
- o Must be able to establish priorities and work as part of a team.
- o Will include some travelling to customers.
- o A knowledge of the glass industry, i.e. tempering, I. G and/or laminated glass would definitely be an asset.
- o Project coordinating would be an asset.
- **Training Required**:_
- Health and Safety Training
- Safety Awareness Training/Refusal rights/procedure for unsafe work
- AODA
- Evacuation Procedure
- Fire Extinguisher
- Pedestrian Awareness Training
- Safe Glass Handling Policy
- WHMIS Training (Part 1 and 2 (site specific)
- Workplace Violence
- Glass 101

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stittsville, ON K2S 1B8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Stittsville, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...


  • Stittsville, Canada Mr. Lube - Barrhaven Full time

    **NEW LOCATION** **Stittsville, Hazeldean rd. (near 6081 Hazeldean Rd, Stittsville, ON)** We're not looking for someone who "needs a job." We're looking for someone who can make a difference in our customers' experience, learn some skills and earn an income. Sales experience is preferred. **Job Overview: Ready for a Change?** - Named one of Canada's Best...


  • Stittsville, Canada Barbeque Pro Inc. Full time

    Customer Service Representative - Barbeque Pro Inc **Only interviewing applicants based in Ottawa.** Are you an experienced customer service professional seeking a fulfilling remote role? We're looking for passionate individuals to join our customer service team at Barbeque Pro Inc! **Job Description**: **Responsibilities**: - Respond promptly and...


  • Stittsville, Canada Smith Induspac Full time

    **Reports To**: **Type: Full-Time Permanent position** **Day shift: Monday-Friday** **Location: 140 Iber Rd, Stittsville, ON K2S 1E9** Are you problem-solving-oriented, like to deal with customers, and do varied and non-routine tasks in a dynamic environment? This post is probably for you! **The company**: **Working conditions** - Annual Salary range...


  • Stittsville, Canada Micronostyx Full time

    Micronostyx is committed to providing Canadians with innovative and reliable products for Microbiology and Speciality Diagnostic testing. We are currently looking for a Bilingual Customer Service Representative (French/English) to join our customer care team. **Objectives of this Role**: - Process customer orders in a detailed and timely manner - Reach out...


  • Stittsville, Canada Micronostyx Full time

    Micronostyx is committed to providing Canadians with innovative and reliable products for Microbiology and Speciality Diagnostic testing. We are currently looking for a Bilingual Customer Service Representative (French/English) to join our customer care team. **Objectives of this Role**: - Process customer orders in a detailed and timely manner - Reach out...


  • Stittsville, Canada LCBO Full time

    Location Address: 6065 Hazeldean Road, Stittsville Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...


  • Stittsville, Canada LCBO Full time

    LCBO - Customer Service Representative Starting Pay: $16.75 with the opportunity to grow through an established wage grid Location Address: 1140 Terry Fox Drive, Kanata Number of Openings: 2 Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and...


  • Stittsville, Canada Scotiabank Full time

    Requisition ID: 182218 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Stittsville/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Stittsville, Canada Scotiabank Full time

    Requisition ID: 181137 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Stittsville/ Permanent/ Part-Time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Stittsville, Canada Kodiak Sheds Full time

    **About us** Our work environment includes: - Modern office setting - Casual work attire - Lively atmosphere **Responsibilities**: - Assist customers with product selection and purchase decisions. - Answer customer inquiries and resolve customer complaints in a timely manner. - Process orders and payments accurately and efficiently. - Maintain up-to-date...


  • Stittsville, Canada Sani-Sol Inc. Full time

    Position: Sani-Sol Pool & Spa Customer Service Representative **Job Description**: We are looking for a reliable and customer-oriented individual to join our team. This role involves assisting with various tasks essential to the operation of our store, including customer service, water testing, inventory management, and administrative...


  • Stittsville, Canada Sani-Sol Inc. Full time

    Position: Sani-Sol Pool & Spa Customer Service Representative **Job Description**: We are looking for a reliable and customer-oriented individual to join our team. This role involves assisting with various tasks essential to the operation of our store, including customer service, water testing, inventory management, and administrative...


  • Stittsville, Canada Scotiabank Full time

    Requisition ID: 197275 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Stittsville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Stittsville, Canada L-D Tool & Die Full time

    We are seeking a dynamic individual to become an integral part of our L-D Tool & Die family at our plastic manufacturing facility in Stittsville. This is a full-time position. Job Summary: Monitor the overall production status, including incoming orders, scheduling, supply chain problems, market changes, and inventory issues, to minimize the impact on...

  • Customer Service

    3 days ago


    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Customer Service

    1 week ago


    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Customer Service

    2 months ago


    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Customer Service

    6 days ago


    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Customer Service

    2 months ago


    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...