Bodyshop Administrator

We are seeking a highly organized and detail-oriented Bodyshop Administrator to join our automotive repair team. As a Bodyshop Administrator, you will be responsible for providing essential administrative support to our body shop operations, ensuring efficient workflow, accurate record-keeping, and exceptional customer service. Your role will be instrumental in coordinating repair schedules, managing customer interactions, and maintaining a smooth and productive body shop environment.

**Responsibilities**:
Customer Service:

- Greet and assist customers in a friendly and professional manner, addressing their inquiries and scheduling repair appointments.
- Provide updates to customers regarding the status of their vehicle repairs, ensuring they are well-informed and satisfied with the process.
- Address customer concerns promptly and tactfully, aiming to achieve the highest level of customer satisfaction.
- **Following up with Insurance companies to collect payment**

Scheduling and Coordination:

- Collaborate with the Bodyshop Estimator and technicians to schedule repair jobs and allocate resources effectively.
- Prioritize tasks and manage the workflow to ensure timely completion of repairs while maintaining quality standards.
- Communicate with customers and insurance representatives to obtain necessary approvals and ensure a smooth repair process.

Administrative Support:

- Accurately input and update repair orders, estimates, and invoices in our computerized management system.
- Maintain organized and up-to-date filing systems for repair documentation, estimates, and insurance claims.
- Assist in preparing reports and summaries for management review and analysis.

Parts and Inventory Management:

- Coordinate with parts suppliers to ensure timely delivery and availability of required parts for repair jobs.
- Monitor inventory levels and facilitate the ordering of parts and supplies as needed.
- Keep records of parts usage and assist in tracking expenses related to parts and materials.

Quality Assurance:

- Collaborate with the Quality Control team to ensure that repairs meet our high-quality standards before vehicles are returned to customers.
- Follow up with customers after repairs to ensure their satisfaction and address any additional concerns or needs.

**Requirements**:

- Proven experience as an Administrator or Administrative Assistant, preferably in the automotive or bodyshop industry.
- Strong organizational and multitasking skills, with the ability to manage competing priorities.
- Excellent communication and interpersonal abilities, both in-person and over the phone.
- Proficiency in using computer software and management systems, including MS Office and data entry tools.
- Detail-oriented, with a commitment to accuracy in record-keeping and documentation.
- Familiarity with automotive repair processes and terminology is an advantage.

**Salary**: $25.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newmarket, ON L3Y 5W2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-08-14