Security Switchboard

2 weeks ago

St Thomas, Canada St. Thomas Elgin General Hospital Full time

**POSITION: Security/Switchboard - Dispatcher**

**UNIT: Security**

**STATUS: Regular Part Time**

**SALARY: $23.42 - $24.59**

:
The Security Switchboard - Dispatcher is an integral member of the Security team. This role is responsible for answering and directing incoming telephone calls and responding to emergency code calls and alarms. As well, this role is responsible for all overhead paging services, parking lot(s) entry and exit gates, monitors alarms, provides visitor information, support to on-call Managers and responsible for maintaining call lists for clinical staff. They also assist with clerical duties as assigned to support departmental needs.

**HOURS**:
**SKILLS & QUALIFICATIONS REQUIRED**:

- Previous security dispatch experience, preferably one (1) year experience in a healthcare setting
- Previous call taking/switchboard experience, preferably six (6) months’ experience in healthcare dealing with high call volumes
- Demonstrated problem solving, critical thinking, decision making, and conflict resolution skills and able to work through conflicts and differences in a respectful manner.
- Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast-paced, intense environment while remaining calm
- Demonstrated knowledge and commitment to patient and staff safety
- Ability to adapt and work within a constantly changing environment and within a multi-disciplinary team
- Demonstrated working knowledge of computer software (Microsoft Office, Milestone, Simplex, Elpas, Amano Parking, Perspective, Cerner)
- Building service alarm knowledge (med gases, fire, med/fridge alarms, maintenance alarms)
- Crucial Conversations training or willing to obtain
- Demonstrated acceptable performance record in alignment with STEGH’s Mission, Vision, Values and Code of Conduct
- Demonstrated ability to attend work on a regular basis

**#IND

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