Salesforce Support Coordinator

2 weeks ago

Calgary, Canada Canadian Cancer Society Full time

**Job Title**: Salesforce Support Coordinator

**Work Model**: Hybrid Work Model

**Salary Band**: 3 ($50,000 - $68,000 CAD)

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

**COME AS YOU ARE**

**JOB OVERVIEW**

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

**WHAT YOU’LL BE DOING**:

- ** User Support**:Provide first-level support to Salesforce users, addressing inquiries, troubleshooting issues, and resolving technical problems in a timely manner.
- ** Ticket Management**:Manage Salesforce support tickets, prioritize tasks, and escalate complex issues to appropriate teams or individuals for resolution.
- ** Documentation**:Maintain accurate documentation of support processes, FAQs, and troubleshooting procedures to facilitate knowledge sharing and ensure consistency in support delivery.
- ** Training and Onboarding**:Assist in conducting training sessions and workshops for new Salesforce users, ensuring they have a clear understanding of Salesforce functionalities and best practices.
- ** Data Management**:Support data integrity initiatives by performing regular data audits, identifying inconsistencies or errors, and collaborating with stakeholders to implement corrective measures**.**:

- ** System Configuration**:Collaborate with Salesforce administrators and developers to configure and customize Salesforce solutions according to business requirements, including user interface enhancements, workflow automation, and data integration.
- ** Quality Assurance**:Conduct periodic quality assurance checks to ensure adherence to Salesforce best practices, data security standards, and compliance regulations.
- ** Reporting and Analytics**:Generate and analyze Salesforce reports and dashboards to monitor system performance, user adoption rates, and key performance indicators (KPIs), providing insights and recommendations for improvement. Ticket Management, Problem Solving and Troubleshooting

**QUALIFICATIONS**:

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
- Salesforce Administrator certification is highly desirable.
- Proven experience in Salesforce support or administration roles, with a strong understanding of Salesforce features, configurations, and integrations.
- Excellent communication skills, with the ability to effectively interact with diverse stakeholders and convey technical information in a clear and concise manner.
- Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and implement effective solutions.
- Familiarity with data management principles and experience with data migration, data cleansing, and data manipulation tools.
- Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Ability to communicate both written and orally in English
- Contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

**WHAT YOU CAN EXPECT FROM US**:
**COURAGEOUS UNITED CARING RIGOROUS**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

**HOW TO APPLY**:
**OTHER INFORMATION**:

- Please note that in keeping with the mandate of CCS to model and promote _**_healthy lifestyles_**_, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

**_Privacy Disclosure_**

**CONNECT WITH US**:
**LinkedIn** | **Facebook** | **Twitter** | **YouTube**

**#IND**

**#LI-VL1**

**#LI-HYBRID

  • Member Support Coordinator

    7 days ago

    Calgary, Canada TEC Canada Full time

    Are you a passionate customer service focused individual who thrives on administration and being part of a growing organization? Our Operations team oversees the support and growth of our TEC Chairs (Executive Coaches) and Member community which includes onboarding, training, and development. The **Member Support Coordinator** will report to the Director of...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Business Development Coordinator

    3 weeks ago

    Calgary, Alberta, Canada McCarthy Tetrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Business Development Coordinator

    3 weeks ago

    Calgary, Canada Mc Carthy Tetrault Full time

    Job Description At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Sales Coordinator

    7 days ago

    Calgary, Canada The Junk Movement Full time

    Sales Coordinator **Responsibilities**: - Create and develop a CRM system - Conduct market research to identify new business opportunities - Prepare and deliver sales presentations to potential clients - Provide excellent customer service and support to clients - Collaborate with internal teams to ensure smooth order processing and delivery - Maintain...

  • Salesforce Field Services(SFS)

    1 week ago

    Calgary, AB, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Customer Support Coordinator

    2 days ago

    Calgary, Canada Cold Bore Technology Inc. Full time

    **Who We Are**: Cold Bore Technology is a leading software solution in Oil & Gas completions for multiservice data integration. Cold Bore Technology has built a standard platform that will create, collect, and structure independent data sources into a format that is consumable and consistent for the end user. Our proprietary software enables competitive...

  • Supportive Neighbour Poss-abilities Program

    3 days ago

    Calgary, Canada Calgary Alternative Support Services Full time

    Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative...

  • Operations Coordinator

    3 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Operations Coordinator

    3 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Operations Coordinator

    4 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a professional Operations Coordinator to plan, direct and monitor ongoing operations to assist with executing deliverables for our valued clients. As the Operations Coordinator, you will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. The...

  • Operations Support Coordinator

    2 weeks ago

    Calgary, Canada Metro Supply Chain Full time

    Operations Support Coordinator 490 Carmek Dr, Calgary, AB T1X 0J9, Canada Req #2844 Monday, April 29, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions...

  • Operations Support Coordinator

    2 weeks ago

    Calgary, Canada Metro Supply Chain Full time

    Operations Support Coordinator 6567 48 St SE, Calgary, AB T2C 3J7, Canada Req #2867 Thursday, May 2, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions...