Cafc Data Entry Operator/ Call Taker, North Bay

2 months ago


North Bay, Canada Ministry of the Solicitor General Full time

The Ministry of the Solicitor General, Ontario Provincial Police, and the Investigation and Support Bureau are seeking a qualified individual to join our Canadian Anti-Fraud Centre's (CAFC), Coodination and Community Support Team. In this exciting, rewarding and challenging opportunity, you will collect and collate data from a variety of sources, including victims, regulatory agencies, law enforcement agencies, Better Business Bureau, banking institutions, and numerous private organizations regarding mass marketing fraud, advance fee fraud, internet fraud and identity theft and entering this information into The Canadian Anti-Fraud Centre's (CAFC) database.

**About Us**:
The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Canadian Anti-Fraud Centre's (CAFC) primary goals include:

- PREVENTION through education and awareness
- DISRUPTION of criminal activities
- INTELLIGENCE dissemination
- SUPPORT to law enforcement
- PARTNERSHIPS between the private and public sectors

CAFC is the national call center for Mass Marketing Fraud (MMF) and Identity Frauds, and operates the Fraud Prevention and Intake Unit. the Senior Support Unit, Intelligence Unit, and the Operational Support Unit.

The OPP Values promote always doing the right things for the right reasons, by:

- Serving with PRIDE, PROFESSIONALISM and HONOUR.
- Interacting with RESPECT, COMPASSION and FAIRNESS.
- Leading with INTEGRITY, HONESTY and COURAGE.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: To collect and collate data from a variety of sources, including victims, regulatory agencies, law enforcement agencies, Better Business Bureau, banking institutions, and numerous private organizations regarding mass marketing fraud, advance fee fraud, internet fraud and identity theft and entering this information into The Canadian Anti-Fraud Centre's (CAFC) database.

To review complaint files through online fraud reporting system, answer the North American toll free line and provide education, support and appropriate referrals to victims.
**How do I qualify?**:
**Mandatory**:

- Ability to pass an OPP background/ security investigation.
- Ability to type 40 words per minute.

**Knowledge, Skills and Abilities**:

- Knowledge of mass marketing fraud, advance fee fraud, internet fraud and identity theft.
- Knowledge of analytics and the skill required to determine relevance of data provided, the need for more information, and the interaction/relationship between the facts and the action required to process a complaint.
- Knowledge of policy, procedures and practices related to the control and security of information is necessary to ensure confidentiality and the security of protected and classified materials and to prevent unauthorized disclosure.
- Knowledge of the methods in which a victim can deter the continued contact by the mass-marketers to prevent further victimization. Problem solving skills to determine the best approach to elicit information from callers who may be upset and to advise them on how to respond to the situation.
- Oral communication skills in order to provide the education, assistance, advice, support and appropriate referrals to victims of mass marketing fraud, advance fee fraud, internet fraud and identity theft who contact the CAFC via the telephone or internet.
- Written communication skills to accurately record details of the complaint into the CAFC's database.

**Additional Information**: Ensure that you read the job description to make sure you understand this job. Even if you don't meet every requirement in this job description, we still encourage you to apply.
**Application Instructions**: Only those applicants selected for interview will be contacted.

Resume / cover letter must be received no later than 11:59 pm on c



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