Security Operations Manager

1 month ago

Vancouver, Canada Parq Vancouver Resort & Casino Full time

Parq Vancouver Resort & Casino
- Management
- Full Time |
- Permanent
- 39 Smithe Street Vancouver
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

Posted on July 14, 2023

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

Reporting to the Director of Security, the Security Operations Manager is responsible for managing Parq Vancouver’s Security Department, which is responsible for the safety, and security of all persons on property, proactively reviews operations for efficiencies and profitability, excels at customer service and remains compliant with all regulatory standards and applicable laws of this jurisdiction.

The Operations Manager will be responsible for day-to-day oversight and direction of the Security Department Operations. This leadership position assists with mentoring, motivating, and performance management of all team members. Oversee and implement the Resort Customer Service Model to ensure a superior level of customer service is provided during all guest interactions with Security Associates. The Operations Manager is the key position to ensuring the department functions efficiently and effectively.

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

**Responsibilities & Qualifications**:
DUTIES AND RESPONSIBILITIES

Responsible for the security and safety of all persons on property
Responsible for the protection of the assets of the company
Communicate regularly with the officers and supervisors, ensuring key information packages from Marketing and Event Planners are rolled out, Department updates are distributed, follow up on accident and incident reports, facilitate a culture built on 2 way communication
Maintains the highest level of discretion and confidentiality for the Security Department and broader management related issues
Conduct both on and off property reflects positively on Parq Vancouver and encourages others to maintain the same standard
Oversee and administer human resource components of the department including hiring, terminations, and progressive discipline. By monitoring the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and Parq Vancouver guidelines are followed
Promote positive morale within the department, through interactive leadership, department specific recognition and reward program, increase department retention and growth
Develops and executes comprehensive and position-specific training programs for all levels of the department. Training Coordination for ART2, GSO, AST, OFA1, OFA2, Conflict Management, Security Relevant Training and Refresher courses. Ensuring renewal of relevant BCLC training requirements
Liaise with other department leaders on inter-department functions and overall resort operations
Monitors the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and ensure Human Resource guidelines are followed
Security Regulatory Audits - Review and action items raised from regulatory audits - BCLC, GPEB, RG Check. Assist with required internal and external Security Compliance Audits, Reporting and Action Plan execution
Knowledgeable of all marketing initiatives both internal and external as they relate to Parq Vancouver. Coordinate communication and dissemination of relevant resort media within Security Department, i.e. Marketing programs (Resort and Casino), Convention Events, Partner Events, Property Information Briefs, HR Resources, Security Updates
Responsible for directing, documenting/auditing and coaching oversight of all Security Team Members to ensure they are adhering to the company’s superior customer service standards
Oversee and assist with bi-annual development plans for all Security Leadership, overview the administration of plan development process with the Security Team
Oversee and review Security Department Payroll
Review and update Scheduling - Daily Schedule, Weekly, 16 Week Bid, Vacation, Shift adjustments, Coordination of Security Team between - Casino, Hotel, Parking, Convention and Food Venues
Act as a

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