Technical Account Manager

3 weeks ago


Montréal, Canada Plusgrade Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

**ABOUT THE ROLE**:
**WHAT YOU WILL BE DOING**:

- Establish and develop an internal and external knowledge base through documentation and learning sessions
- Oversee the successful completion of complex technical projects, from project planning to execution.
- Provide exceptional service to our global partners and co-ordinate with internal and external stakeholders
- Foster a deep understanding of the partner's configuration to identify customer needs and implement solutions that will accelerate their program, alleviate pain points and improve program performance.
- Identify industry trends and prevent issues from occurring by being proactive.
- Provide assistance and leadership in resolving complex issues through collaboration with internal and external teams.
- Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely.
- Build trust with partners and help others to do the same. Develop expertise of turning pain points into successful optimization opportunities.

**YOU ARE SOMEONE WITH**:

- Strong integrity and ownership skills and a desire to learn
- Bachelor’s degree in STEM or relevant experience
- Ability to work well within a team environment and meet deadlines
- Ability to grasp new concepts quickly and efficiently
- Ability to work autonomously with mínimal supervision
- Demonstrated experience converting business needs into technical requirements
- Strong time management and personal organization skills to handle multiple assignments
- Excellent spoken and written communication skills in English, other languages are an asset
- Knowledge or familiarity with Excel, SQL, HTML, JIRA and/or Splunk

**WHAT YOU’LL LOVE ABOUT US**:
\uD83C\uDFE6 RRSP/401(k) Matching

\uD83C\uDFE5 Comprehensive Health Plans

\uD83D\uDCC5 Flexible Paid Time Off

✈️ Travel Experience Credit

\uD83E\uDDD8 Annual Wellness Credit

\uD83E\uDD57 Team Events and Monthly Lunches

\uD83D\uDCBB Home Office/Commuter Credit

\uD83C\uDF05 Work From Anywhere Program

\uD83C\uDF7C Parental Leave Top Up

\uD83C\uDF0D Adventure Pass

**OUR PROCESS**:

- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview



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