People Manager

2 weeks ago

SaintBrunodeMontarville, Canada McDonald's Full time

**45K - People Manager**

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald’s.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities - PRIMARY SYSTEMS

SHIFT MANAGEMENT
- Review guest count and sales projections
- Complete pre-shift checklist
- Complete positioning plan (VSPT)
- Agree on shift targets during pre-shift with area managers; follow up on execution of the plan
- Conduct shift huddles daily
- Manage from the observation post
- Identify danger zones, diagnose and provide direction and coaching
- Conduct QSC travel path a minimum of every hour
- Connect with Guests along their travel paths
- Maintain/adjust positioning according to positioning guide
- Follow up on primary and secondary duties of crew and managers
- Conduct post-shift analysis

PRODUCTION
- Monitor and coach to correct production procedures
- Monitor cabinet levels
- Monitor UHC for correct holding times
- Monitor finished food quality

SERVICE
- Monitor and coach to correct service and Guest Experience behaviour procedures
- Seek guest feedback during travel paths
- Document guest complaints and action taken in log book
- Follow guest recovery process when necessary

Responsibilities - SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING
- Monitor and report progress on department goals and objectives using department scorecard
- Prepare for and participate in weekly manager's meeting
- Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify actions

INTERNAL COMMUNICATION (CREW)
- Schedule, plan and conduct crew meetings/events
- Schedule, plan and conduct rap sessions/focus groups
- Plan and execute national/regional and local incentives to recognize the right behaviours and reward business achievements

PEOPLE PRACTICES
- Monthly completion of staffing analysis; ensuring the restaurant is properly staffed for all dayparts
- Complete 60-day "check-in" crew orientations. Check-in on all new hires monthly
- Manage linen inventory, maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards
- Write and conduct performance reviews for assigned managers and crew in department / or all crew
- Execute national, regional and restaurant level incentives
- Manage all crew communication using ourLounge
- Ensure all staff are paid for all time worked
- Conduct initial applicant screening and initial interviews utilizing the Hiring to Win tools
- Develop a system for recognizing birthdays and service awards

SCHEDULING (CREW)
- Ensure a system is in place for day off requests and is followed
- Accurately project hourly sales or guest counts as well as fixed hours (e.g., crew training, PM, merchandising)
- Update new crew, crew availability and profiles weekly
- Complete weekly crew schedule
- Post crew schedule by Wednesday at 5pm in advance of the new schedule week
- Complete weekly/monthly pre and post schedule reviews
- Ensure labour controls are completed hourly (by Shift Manager)
- Ensure daily labour is within projections while ensuring the correct number of crew on the floor at the right time to capture demand and deliver great QSC
- Follow-up on daily timecard compliance

TRAINING (CREW)
- Maintain all CDP and CTDP training materials for the restaurant
- Complete a training needs analysis monthly
- Accurately forecast staffing requirements for the upcoming quarter
- Select and train crew trainers
- Conduct crew trainer meetings (at least monthly)
- Communicate each new hires' training plan to appropriate shift manager
- Develop training/SOC schedule for new and existing employees and post weekly
- Follow-up and track SOC completion and update managers on progress
- Conduct assigned follow-up SOCs daily
- Work with guest experience manager on executing behavioural resource training
- Observe and coach crew utilizing the observation and execution tool to ensure staff are displaying the desired guest experience behaviours

TRAINING (MANAGEMENT)
- Write IDP goals for self
- Complete agreed upon training and development

**BENEFITS**
- Salary: starting at $45,000/year
- Benefit from group insurance (medical, dental, vision (full-time

  • People Manager

    1 week ago

    Saint-Bruno-de-Montarville, Quebec, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • People Manager

    1 month ago

    St-Bruno-de-Montarville, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • People Manager

    4 weeks ago

    St-Bruno-de-Montarville, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • People Manager

    1 week ago

    Saint-Bruno, Quebec, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • People Manager

    4 weeks ago

    Bruno, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • People Manager

    1 month ago

    Bruno, Canada McDonald's Full time

    45K - People ManagerOverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes sure they...

  • Manager Isr

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:422948 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Manager Isr

    1 week ago

    Saint-Bruno-de-Montarville, Quebec, Canada ALSTOM Full time

    Req ID:422948Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....

  • Customs Manager

    1 week ago

    Saint-Bruno-de-Montarville, Quebec, Canada ALSTOM Full time

    Req ID:402714Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....

  • Proposal Manager

    2 months ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:426775 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Finance Project Manager

    3 days ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:441948 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Train Lab Manager

    3 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:381663 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Management Intern

    3 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:414024 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Performance Management Officer

    1 week ago

    Saint-Bruno-de-Montarville, Quebec, Canada ALSTOM Full time

    Req ID:409732Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....

  • Project Manager- Bart

    2 months ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:410885 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Manager- Bart

    4 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:410885 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Project Cybersecurity Manager

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:410557 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • General Sales Manager

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Welcome home!- At Cascades, - **sustainable development** means - **respecting the true nature** of our 10,000 talents. We put yourself first: - Passion-life balance (flexible schedule and telecommuting) - Group insurance and pension plan with company contributions - Accessible gym space and/or financed sports activities - Profit sharing plan _(not once, but...

  • Finance Project Manager

    3 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:451822 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Sub-system Manager

    3 weeks ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:424206 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...