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Shop Manager

4 months ago

Saskatoon, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an Industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Saskatoon, SK.

**THE OPPORTUNITY**

As a Shop Manager, you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.

**YOUR RESPONSIBILITIES**
- Implement and maintain an effective dispatch system
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritize and control all comebacks to ensure proper and prompt attention
- Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers
- Schedule service appointments and perform walk-arounds with customers
- Inspect trucks/equipment and recommends any additional needed service
- Engage in specific efforts to sell seasonal service specials
- Write up customer's vehicle/equipment problems while coordinating with parts department to order needed parts
- Check on progress of repair throughout the day while advising customers on the care of their trucks/equipment
- Maintain strong working knowledge of warranty parameters
- Import and edit repair summaries for department review.
- Handle telephone inquiries regarding appointments and work in process
- Work alongside the Service Advisors to supervise the service shop technicians

**WHAT WE LOOK FOR**
- Post-secondary degree or diploma in related field
- Four years related experience and/or training
- Previous supervisory experience preferred
- Heavy Truck technical knowledge would be an asset
- Great interpersonal skills with the ability to communicate effectively, both verbally and in writing
- Proficient in Microsoft Word and Excel
- Strong analytical skills with the ability to read and interpret financial reports
- Excellent organizational and problem-solving skills with the ability to exercise a high level of judgement and discretion
- Excellent time management with the demonstrated ability to effectively manage leadership responsibilities
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Strong business ethics with a professional approach at all times and
- Must have valid Class 5 driver’s license

**CANADA BENEFITS PACKAGE**

Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities

(technician, truck mechanic, diesel mechanic, dispatcher, leadhand, lead hand, heavy truck, dealership, service dealership)