Digital Concierge

Company:
Capital Automotive Group Inc./ DBA Capital Automall

**We are seeking highly motivated, talented individuals to join our team as our Digital Concierge. You will be responsible for developing relationships with potential customers, coordinating sales leads, and driving business growth. Your main goal is to provide exceptional customer service and personalized assistance to our clients through digital channels. This role requires a strong understanding of technology, excellent communication skills, and a passion for delivering top-notch customer experiences.**

**Responsibilities**:

- ** Qualify and nurture leads through effective follow-up, building rapport, and understanding customer's needs**
- ** Utilize CRM software to track customer interactions, update lead information, and maintain accurate records**
- ** Collaborate closely with other team members to ensure seamless coordination on appointments to optimize productivity and sales opportunities**
- ** Conduct outbound prospecting activities to generate new leads and expand the customer base**
- ** Stay up-to-date with industry trends, products, and services to provide accurate information and offer suitable solutions**
- ** Embody and promote the values of Capital Automotive Group as a role model**
- ** Set and manage personal goals based on specific targets to drive individual performance**

**Requirements**:

- ** Experience in customer service or guest relations role**
- ** Strong digital communication skills with the ability to engage and build rapport with clients through written channels**
- ** Outstanding organizational and multitasking abilities to handle multiple inquiries while maintaining attention to detail**
- ** Demonstrated passion for delivering exceptional customer experiences and exceeding client expectations**
- ** Flexibility to work shifts, including evenings and weekends**

**Please submit your resume and cover letter detailing your relevant experience and qualifications.**

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.