Showroom Consultant

4 weeks ago

Ottawa, Canada Euro Tile & Stone Full time

**Showroom Consultants**
- **Reports to**_

Showroom Manager

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.

For over 35 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.
- **About the Role**_

The Showroom Consultant, under the direction of the Showroom Manager, will primarily be responsible to ensure clients are guided and supported through the selection process. Maintain exceptional customer service, consultation and experiences for every client who enters the store.
- **What You Will Be Doing**_
- Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
- Adapt communication style in order to deliver information effectively to a range of individuals
- Provide exceptional service, consultation and customer experience to anyone who enters our store
- Build professional relationships in order to close sales
- Understand a sale can often take more than one visit to the store so building relationships, even with retail walk-ins, is very important
- Adhere to established safe working procedures and wear the proper safety equipment at all times
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Analyze client needs and make recommendations for products to satisfy client goals
- Answer telephone and electronic inquiries and relay telephone calls and messages
- Develop and build relationships with new clients
- Balance serving clients in-store and proactively communicating, following up and managing other projects/selections on the go
- Collaborate with other Showroom Consultants and work harmoniously with other business units including Account Managers, merchandising, logistics managers, operations managers, etc.
- Have great understanding of vast product types and collections including continually familiarizing yourself with new products in order to relay information to clients
- Find creative ways to use our collections and staying up to date with design trends to aid directing clients
- Ensure project requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved
- Ensure store conditions are consistently upheld to established standards
- Ensure that all health, safety, and security regulations are adhered to and required standards are met
- Estimate or quote prices
- Maintain a high level of confidentiality in all interactions
- Participate in merchandising and promotional activities
- Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders
- Verify the availability of stock prior to placing order
- Works closely with Outside Sales, other Showrooms, Shipping/Receiving, and Warehouse staff to coordinate delivery of product and keeps clients up to date
- Other Duties as required
- **What You Bring To The Role**_
- An understanding that the client is central to everything we do
- High school diploma, GED, or equivalent
- 2 yeas of customer service experience
- Familiar with ERP systems
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers
- Ability to familiarize yourself with new products and relay information about products to provide clients direction
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to effectively communicate both verbally and in writing
- French or another language would be an asset
- Ability to prioritize and manage conflicting demands
- Ability to collaborate with other members of the shroom team and other units of the business
- Demonstrated time management skills and attention to detail
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Ability to work individually as well as part of a team
- Ability to adapt to new technology
- **Why Join**_

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our customers.
- We have a

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